Customer Service Rep I

Job Description: Interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions. Performs, as a skilled worker, a number of Customer Service support tasks. Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities. Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it. Completes work with a limited degree of supervision.

Phone work may be required. *Please ensure candidates are aware of this before submitting and scheduling interviews.

Experience: 2 years of experience in position or specialization. Education: High school/Associates or equivalent experience if applicable. Certification if applicable. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries. First point of customer contact for general inquiries like pricing, products, scheduling, etc. Builds and maintains a business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.