IT Operator (Desktop Support)

Description

Interpersonal skills advanced

Quality customer service skills

Professional presence and maturity

Patience

Ability to work with other team members (Team first attitude)

Adaptability to a fast-paced environment

Technical Knowledge/Skills:

Troubleshooting Skills -

Oral/Written Communication Skills

Ticketing System experience (ServiceNow)

Windows 10/11 Experience

Experience with:

Microsoft Active Directory

Experience with desktop imaging technologies (MDT, LTI, ZTI)

Microsoft Office/365, Microsoft Outlook, Teams

Client, Canon, and Toshiba printer support

Nice to haves: A+ Certification, Windows 10 Certification, Citrix knowledge, awareness of the security of financial institutions, SCCM entry-level knowledge