IT Operator (Network Operator)

Qualifications All required unless otherwise noted

2+ years of enterprise network monitoring experience

Working knowledge of IT terminology, network topology, commands and device relationships

Working knowledge of technical inter-relationships between software/hardware and desktop/ LAN/ Host systems

Experience in problem resolution including determining root cause, scope and scale of issues

Experience with validating system availability and performance

Experience with enterprise system monitoring tools such as LogicMonitor, Splunk, Moogsoft, SolarWinds

Research, analytical, and problem solving skills

Effective skill exercising initiative and using good judgment to make sound decisions

Effective skill in producing desired results and achieving goals and objectives

Effective skill supporting a global 24/7, member/customer focused services operation

Effective verbal and written communication skills

Ability to respond quickly and accurately in high pressure situations

Ability to effectively manage tasks and job duties with shifting priorities

Ability to document and apply policies, standards and procedures

Ability to work independently and as part of a team

Other duties as assigned