Installation Manager

As the Installation Manager at Alfred Williams & Company, you will play a crucial role in overseeing the performance of all personnel involved in customer workspace services, including installers, service technicians, field supervisors, and sub-contractors. Your leadership will ensure that our services consistently meet and exceed customer requirements, expectations, and industry regulations.

Key Responsibilities:

• Team Management & Development:
  
  
  
  • Manage and develop a team of installers, service technicians, and field supervisors.
  • Create and maintain training programs focused on Health, Safety, and Maintenance Protocols (HMPS) for all field service personnel.
  • Enforce all safety policies and conduct monthly Toolbox Topic Meetings with staff.
  
  
  
  
• Project Management:
  
  
  
  • Plan, direct, and coordinate customer installations, ensuring alignment with project timeframes, scope, and blueprints.
  • Adjust staffing needs and other resource requirements throughout the project lifecycle.
  • Manage and track project budgets and schedules, ensuring timely completion and closeout of projects.
  • Act as a primary point of contact for clients during the on-site installation phase, including punch-list walk-throughs and obtaining client sign-offs.
  • Ensure all project stakeholders are kept informed of project status, assignments, and timelines.
  
  
  
  
• Client & Stakeholder Relations:
  
  
  
  • Build and maintain strong relationships with sub-contractors and other key stakeholders.
  • Assist clients with the development of project bids, documentation, and procurement of products and services.
  • Coordinate with end users for building access requirements and with other dealers to accommodate client schedules.
  
  
  
  
• Logistics & Compliance:
  
  
  
  • Oversee the maintenance of the vehicle fleet to ensure optimal performance and cleanliness.
  • Monitor the arrival dates of products and schedule installations accordingly.
  • Gather and address information on any punch issues, scheduling pre-site visits with customers as needed.
  • Ensure compliance with customer requirements, industry standards, and company policies.
  
  
  
  

• Proven experience in managing installation teams or similar roles.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of Health, Safety, and Maintenance Protocols (HMPS) is preferred.
• Experience in developing and maintaining training programs.
• Ability to build and maintain relationships with sub-contractors and other key stakeholders.
• Commitment to safety and compliance.
• Strong organizational skills and attention to detail.
• Valid driver's license and ability to manage a fleet of vehicles.
• Commercial furniture dealership experience preferred.
• Bachelor's degree in construction management or 4+ years of related experience in installation project management, FF&E, or light construction project management, preferred.
• Self-motivated, resourceful problem solver, technology-savvy, detail-oriented, and team-driven.