Customer Service Supervisor

Nidec Motor Corporation
United States, Missouri, St. Louis
Sep 22, 2024
We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary .Job Overview The Customer Service Supervisor ensures customer satisfaction and Company results by facilitating the efficient conversion of customer requirements into timely shipment of product. Job Description Responsibilities & Duties Maintains and enters all sales order information in the Company computer system and develops, compiles, and maintains data on customer related issues in PC software Selects the product and processes the necessary paperwork to initiate daily shipments based on the customers requested delivery requests Coordinates customer expedites including quoting the freight charges, logging the expedite for approval, communicating the delivery details internally and externally, and monitoring until closure. Provides customers with requested information through both oral and written communication Expedites all intra-company functions to assure timely shipment of product. Escalates issues as needed. Coordinates customer expedites including quoting the freight charges, logging the expedite for approval, communicating the delivery details internally and externally, and monitoring until closure Assists in the development of production schedules for specific product lines Monitors customer web sites during prescribed windows of time to identify changes in customer requirements. Modifies internal computer system to reflect these changes. Processes and distributes daily production reports to management and supervisory personnel Records distribution center complaints and follows ups to assure corrective action is implemented including Return Material Authorizations Prepares a variety of weekly or month-end reports for management review Supports the Materials Department personnel in data collection, analysis, expediting, and reporting as required Assists with annual physical inventory Supports and participates in the Company's management and quality systems, continuous improvement efforts, environmental policies, etc. Addresses all needs related to EDI platform capabilities Performs other duties as required or assigned Maintains and creates processes for team to follow Creates training materials for customer service team Supervises team to ensure all established goals are met for the team Creates a positive and productive work environment for team Maintains supervisory aspects of team that include but are not limited to: timekeeping, training, work assignments, etc. Additional Job Details Required Qualifications 4-Year Degree in related field 5 years Account Support / Customer Service experience 2 years supervisory experience Automotive Industry experience preferred Organized, analytical thinking is a must Strong PC skills with proficiency in Microsoft Office required Excellent written and oral communication skills, pleasant telephone etiquette and interpersonal skills Equal Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf No Soliciting Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.