Customer Support Coordinator

Pavion Corp
United States, Virginia, Norfolk
Sep 22, 2024
Description Pavion and our family of companies are seeking a talented and motivated Customer Support Coordinator to join our security business unit. Primary Responsibilities: Serve as a liaison between customers and Security Source Collaborate with customers to ensure timely fulfillment of all corporate requests Provide daily reporting on all corporate projects to customers and Security Source Access customer websites remotely to assess site needs Mobilize technicians/installers when necessary to address site requirements Place orders for necessary equipment to establish online presence for sites Collaborate across functions to understand existing processes and establish expected outcomes and timelines Assist technicians/installers in troubleshooting equipment issues once client site installation is complete Provide support to Service and Project Teams as needed for non-corporate requests Basic Qualifications: 2+ years of experience in customer service, helpdesk support, or technical support High school diploma Proficiency in Microsoft and Google platforms, including Excel and Docs Preferred Qualifications: Experience with CCTV security systems Ability to read and interpret site floor plans Experience in managing multiple locations and timelines Familiarity with computer-based ticketing systems Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)