Director of Modern Work Services

Job Responsibilities:

• Lead and manage large/critical complex IT areas/teams within own department.
• Propose innovative & differentiating IT capabilities within own technology/process area to business teams and oversee implementation and adoption.
• Define operational plan and oversee development and execution in line with IT objectives.
• Manage scope, schedule, and resources to ensure work is delivered in accordance with business needs and established quality standards while eliminating risks.
• Collaborate with key leaders in internal functions and partner/vendor organizations to optimize organizational outcomes.
• Lead systems for governance, monitoring, review, and control of processes and functions performed by the department.
• Provide input into overall budget and variance management for departmental initiatives.
• Actively drive processes for team management in terms of goalsetting, performance, development, and engagement.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Minimum Education and/or Training:

• Bachelor's or master's degree in computer science, engineering, business or related field of study required.

Minimum Experience:

• 10+ years of experience in an IT functional area including experience leading mid-large teams with focus on both achievement of objectives as well as critical skill-building.
• Experience with Microsoft Azure technologies such as Entra ID, Conditional Access, and Purview is preferred.
• Experience having led large-scale projects/processes through to implementation.
• Experience with operational management, budget planning & vendors, and resource management.
• Prior experience in building external connections with peers, emerging technology communities, and vendor networks.
• Proven performance in earlier role/comparable role.

Special Skills, Knowledge and Abilities:

• Shows strong skills in thinking critically with a systemic view.
• Shows expertise in taking a structured approach to analyze and resolve issues.
• Strong knowledge of Microsoft Azure technologies such as Entra ID, Conditional Access, and Purview.
• Able to distinguish between different sets of issues, set priorities, and make decisions.
• Builds internal connections and external partnerships across executive/leadership levels.
• Strategically understands stakeholder needs and manages expectations and relationships on a regular basis.
• Can handle highly sensitive or tough situations with social and emotional grace and maturity.
• Models resourcefulness by reaching out to people within and outside functional groups to get work done effectively.
• Keeps large teams/ departments energized and focused on high-quality results by leveraging data/ analytics-based approaches.
• Builds systems, processes, and capabilities that can set and deliver a high-performance culture.
• Encourages a culture of customer centricity among peers and teams.
• Understands nuances and complexities of a customer issue/ requirement and goes beyond the task to think through new alternatives.
• Anticipates and addresses critical customer needs through engagement with cross-functional stakeholders.
• Drives holistic thinking within teams to enable them to look for and work through interdependencies with other functional areas.
• Drives improvements across work process in quality, costs and sustainability for better overall outcomes.
• Influences others with impact, across teams even where they do not have direct authority continuously building relationships with others.
• Drives and monitors clear goal setting, accountability, and feedback for the department (and matrixed teams). Manages ER issues as they arise.
• Guides performance of direct reports (or indirect if managing people indirectly) through coaching and development.
• Consistently evaluates and addresses the team's overarching development, inclusion & belonging needs in line with the talent & DEI strategy.
• Strong breadth of expertise across multiple sub-functional areas within IT and some across functional areas at St Jude.
• Proactively tracks industry trends and emerging technology products and practices.
• Evaluates and proposes suitable vendors based on understanding of vendor offerings, business needs, and internal evaluation criteria.
• Negotiates and oversees vendor service levels/terms for own area in line with organizational objectives.
• Addresses complex vendor issues around delivery through engagement with vendor leadership.

Compensation

Explore our exceptional benefits!

Diversity, Equity and Inclusion

St. Jude Children's Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world-regardless of race, religion or a family's ability to pay. Learn more about our history and commitment.

Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital's roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.