New

Manager - Transport Services

St. Jude Children's Research Hospital
United States, Tennessee, Memphis
262 Danny Thomas Place (Show on map)
Nov 17, 2024
About St. Jude There's a reason St. Jude Children's Research Hospital consistently earns a Glassdoor Employee Choice Award and is named to its "Best Place to Work" list. At our world-class pediatric research hospital, every one of our professionals shares our commitment to make a difference in the lives of the children we serve. There is a unique bond when you are part of a team that gives their all to advance the treatments and cures of pediatric catastrophic diseases. The result is a collaborative, positive environment where everyone, regardless of their role, receives the resources, support, and encouragement to advance and grow their careers. Position Overview St. Jude is actively seeking a strong candidate for our Manager - Transport Services. This role is responsible for the day-to-day operations of the institutional transport systems, including wired and wireless networks, network services, and associated infrastructure. This position oversees network performance and availability, 24 x 7 operational support, infrastructure management along with upgrades, recovery, infrastructure security, and customer service. Leads a team responsible for the configuration, security, deployment, administration, monitoring, health and support of network services on St. Jude's local campus, affiliate locations and disaster recovery centers. Job Responsibilities: Lead projects/teams including creation and management of project plans in alignment with overall program goals. Monitor and manage the coordination of activities within a team, implement policies and execute plans. Proactively anticipate and understand concerns/issues delays in the project and develop risk assessment and contingency plans. Engage with internal and external stakeholders to drive collaboration and alignment between multiple teams. Ensure all projects and tasks are executed within predefined timelines and budgets in compliance with all applicable standards & regulations. Mentor and guide team members and ensure they have all the resources required, to complete their assigned tasks. Engage in hiring, performance management, and other people processes. Minimum Education and/or Training: Bachelor's or master's degree in business administration, computer science, data science, information science, or related field. Minimum Experience: 5+ years of IT experience including experience managing at least 1-2 people preferred. Extensive experience leading projects/processes end to end including resource and vendor management, and communication and collaboration with internal cross-functional teams and external partners preferred. Proven performance in earlier role/comparable role. Special Skills, Knowledge and Abilities: Able to draw insights from different sets of data and quickly understand why issues are happening. Solves problems quickly by identifying the right causes. Encourages others to see the opportunities ahead amidst changing circumstances even when the details have not been finalized. Can present/facilitate independently in senior-level meetings. Presents information as a structured story and anticipates questions well. Addresses difficult questions and challenges effectively. Able to effectively influence others using facts and logic. Keeps teams energized and focused on high-quality results. Thinks long-term in building and executing metrics-driven plans and stretch goals for St. Jude. Builds structures and processes with clear lines of authority and accountability so teams know what they are empowered and accountable to do. Proactively engages with customers to seek feedback and suggestions to deliver high quality service within own area. Executes new approaches to improve customer systems and processes. Independently seeks out and addresses complex customer needs. Thinks holistically and plans for interdependencies and impact of work and processes with other teams within and outside of IT. Always focused on quality, costs, sustainability from a complete ownership mindset and approach. Demonstrates a strong collaborative style with emotional empathy and is able to work/ negotiate through challenging situations. Able to deliver results through others by setting stretch goals and holding them accountable. Coaches team members with concrete feedback and improvement ideas, including addressing employee relations concerns. Explores opportunities for development of direct reports that makes their work enriching, empowers them, and stretches their growth in lateral areas. Develops breadth of expertise across multiple technical areas within IT. Directs delivery by technically diverse teams to support business outcomes. Is able to adapt delivery to address specific functional/business requirements. Engages with vendor teams based on understanding of vendor management processes and scope. Drives execution of deliverables by vendor teams with an understanding of vendor contracts and escalates suitably. Compensation In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $104,000 - $186,160 per year for the role of Manager - Transport Services. Explore our exceptional benefits! Diversity, Equity and Inclusion St. Jude Children's Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world-regardless of race, religion or a family's ability to pay. Learn more about our history and commitment. Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital's roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future. St. Jude is an Equal Opportunity Employer No Search Firms St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.