Lead Technician-BCP Shop

Lead Technician-BCP Shop:

Generally has more than 5 years of CAT Dealer experience and/or demonstrated job-relevant knowledge/skills. A Lead Technician has a broad knowledge of the field's standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting, and requires no supervision.

The incumbent in this position is expected to model the following practices on a daily basis:

• Demonstrate alignment with the company's mission and core business values;
• Collaborate with key internal/external resources;
• Participate in ongoing self-development.

Essential Functions:

• Monitors physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to his/her supervisor

• Models and reinforces company policies/practices to ensure that work is performed in alignment with the company's mission, vision, and values and collaboration with other Holt functions

• Achieves labor sales and utilization expectations as set by supervisor/manager to ensure team revenue targets are met

• Performs job duties of a Service Supervisor during periods of his/her absence

• Troubleshoots and diagnoses equipment malfunctions and failures

• Provides quality control/assurance inspections of completed tasks

• Disassembles and assembles machine components to manufacturer's specifications through the use of hand tools, pneumatic tools, and any specialized tooling

• Rebuilds, repairs, reconditions, and maintains equipment and components

• Demonstrates good customer relations and support; communicates customer needs to shop management

• Plans and controls cost of repair jobs

• Completes parts orders and identifies parts for return

• Provides a significant amount of task and behavior-oriented supervision, mentoring, and training to others

• Maintains all equipment and work areas - keeps in good, clean, and orderly condition

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

• Works overtime as required by workload and customers' needs

• Updates job knowledge by participating in educational opportunities; e.g., ProTech Technician Training Paths

• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Extensive knowledge of CAT machines and tools, including their designs, uses, repair, and maintenance

• Proficient with current CAT computer software, related hardware, and machine electronic systems

• Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance and communicate findings

• Operation and control skills - Controlling operations of equipment or systems

• Equipment selection skills - Determining the kind of tools and equipment needed to do a job

• The ability to quickly and repeatedly operate the controls of a machine or a vehicle to the exact position

• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in a mechanical repair

• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

• The ability to read, write, and understand information

• The ability to listen to and understand information and ideas presented through spoken words and sentences

Additional Requirements:

• Owns a large and complete assortment of appropriate hand tools and may have some specialized tools

Education and Experience:

• More than 5 years of CAT work-related skill, knowledge, or experience is preferred

• High school diploma or equivalent preferred

Travel:

• Some travel may be expected for this position

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 50 pounds

• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

• Be able to maneuver safely and work underneath equipment

• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment:

• Regularly works indoors around moving mechanical parts

• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity

• Noise level may be loud at times

• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment

• Requires wearing common protective or safety equipment

• Required to perform work in cramped spaces and/or high places