Manager, Cardiac EKG/Holter

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About the Job
Under the guidance of the EKG Lab Medical Director and Program Director of Non-Invasive Cardiology, manages and leads all administrative, financial, and operational aspects of the EKG Lab within the Cardiac Center, which includes the following: planning, organizing, staffing, budgeting, growing, and leading program activities.

What you will do

• Plan the program:

  • Plan the delivery of the overall program and its activities in accordance with the mission and the goals of the organization.

  • In consultation with the Medical Director and Program Director of Non-Invasive Cardiology, develop new initiatives to support the strategic direction of the organization.

  • Develop and implement long-term goals and objectives to achieve the successful outcome of the program.

  • Preparation and management of operating, capital, and monthly budgets.

  • Develop and implement a yearly operating plan to support the program.

  • Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement.

  • Have strategic plan for the acquisition and implementation of new technologies within the laboratory.

• Organize the program (For all EKG ancillary specialty care sites including but not limited to the Main Hospital, St Peters, Princeton, Abington, King of Prussia, Springfield, Exton, Bucks County, Chadds Ford):

  • Ensure that program activities operate within the policies and procedures of the organization.

  • Ensure that program activities comply with all relevant legislation and professional standards.

  • Ensure that program activities comply with patient safety regulations within the hospital institution.

  • Develop and implement quality assurance initiatives that align with the organization.

• Staff the Program:

  • Direction and Leadership of primary EKG technicians and Holter technicians.

  • In consultation with the Medical Director and Non Invasive Lab Director, recruit, interview and select well-qualified program staff.

  • Ensure 100% compliance with hospital standards for quality control and infection control amongst staff.

  • Communicate policy and institutional goals 100% of the time.

  • Conduct annual in-services for training of sonographer, fellows and residents.

  • Conduct all evaluations by anniversary dates 100% of the time. Establish and implement a performance management process for all program staff.

  • Ensure all personnel are up-to-date on all certifications and mandatory education 100% of the time.

  • Maintain and prepare accurate time and attendance records 100% of the time.

  • Assess sonographer performance monthly and implements performance improvement goals when necessary.

• Patient Care Activities:

  • Perform cardiac electrocardiography examinations including standard 12-lead EKGs, rhythm assessments, and holter applications.

  • Prepare patients and staff for cardiac examinations including reviewing indications and previous studies.

  • Provide a preliminary interpretation to the reading cardiologist and subsequent editing of EKG reports.

  • Submit accurate charges for all clinical examinations.

  • Reconcile hospital and professional charges for all electrocardiograms performed on a weekly basis.

  • Assure that all studies are read by the attending within 24-48 hours of study performance.

  • Organization of biweekly electrocardiography technicians' laboratory meetings 100% of the time.

  • Organization of electrocardiography teaching sessions on a bi-weekly basis.

  • Provide adequate clinical coverage during teaching sessions. Work with outpatient, inpatient, and consultation service to ensure electrocardiography schedule provides timely service to patients.

  • Develop and implement surveys to families of patients to assure excellent clinical service.

• Lead the Program:

  • Ensure all staff members receive orientation and appropriate training in accordance with CHOP organizational standards.

  • Promote continuing education for the staff by attending applicable national or regional meetings and teaching new concepts to the other staff and arranging educational opportunities for staff both inside and outside of the hospital.

  • Supervise the program staff by providing direction, input and feedback on a monthly basis.

  • Communicate with clients and other stakeholders to solicit input to improve the program.

  • Liaise with other managers to ensure the effective and efficient program delivery.

  • Coordinate the delivery of services among different program activities to increase effectiveness and efficiency.

  • Ensure adequate physician and technician coverage for all EKG-related services 100% of the time.

  • Ensure all policies and procedures are followed within the confines of the lab and hospital 100% of the time.

  • Ensure appropriate attendance at all hospital leadership meetings and facilities planning meetings 100% of the time.

• Control the Program:

  • Write reports on the program for management. Compile and analyze statistical data related to electrocardiography studies performed in the lab including productivity and revenue and volume statistics.

  • Oversee charges and reconciliation of billing practices to ensure accuracy 100% of the time. Set and adhere to department budgets for compensation, supplies, services, and charges.

  • Monitor billing processes for timeliness and accuracy including a regular review of patient charges.

  • Ensure that the program operates within the approved budget.

  • Oversee and approve purchase orders.

  • Track revenue and expense reports on a monthly basis.

  • Monitor and approve all budgeted program expenditures.

  • Order equipment and supplies in a timely and cost-effective manner.

  • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.

  • Monitor the program activities on a regular basis and conduct an annual evaluation according to the program evaluation framework: Year End Review Report evaluation findings to the Administrative Director, Service Line Director, Medical Director and Non Invasive Lab Director. Recommend changes to enhance the program, as appropriate, in a cost effective and patient safety manner.

• Teaching/Training:

  • In-Service, Invited Lecture, and Training for Medical Students, Fellows, Attending and Visiting Physicians, medical assistants and nursing staff, and Area Colleges, in the Field of Pediatric Electrocardiography.

  • Responsible for development of core curriculum and presentation of the science of pediatric electrocardiography to other departments within the CHOP system through in-services at least once per year.

  • Responsible for in-service/training of pediatric fellows in the field of pediatric electrocardiography during clinical rotations through the Laboratory.

  • Help in the preparation of a teaching file of interesting cases for student and physician review.

  • Responsible for training cardiovascular technology students and medical students in the field of pediatric electrocardiography.

  • Responsible for training visiting Physicians and technicians from outside hospitals in the field of pediatric electrocardiography.

  • Perform and teach advanced electrocardiography procedures and techniques such as 12/15-lead acquisition and analysis, holter monitoring, and pacemaker and defibrillator analysis techniques.

• Technical Lead of Research and Outreach Programs:

  • Serve as liaison between other hospital departments and community organizations for the development of research protocols 100% of the time (Area cardiovascular screening projects).

  • Coordination of all core laboratory research projects according to IRB standards 100% of the time.

  • Assist in the development of all research protocols to ensure safety and feasibility of research protocols.

  • Preparation and management of research budgets 100% of the time.

  • Prepare and maintain accurate records and databases of research studies for the reporting of efficacy of research protocols.

• MUSE Application Administrator:

  • Assist in the design and development of existing MUSE system to enhance the system on an ongoing basis.

  • Assist with technical troubleshooting; provide support and guidance to other team members as needed.

  • Assist with integration to Cardiology Group Billing Systems.

  • Assist with integration to the PACS via SSI Modality Worklist.

  • Meet with users, stakeholders, vendors, and IS staff to develop/modify system specifications.

Licenses and Certifications

• Certified Cardiovascular Tech (CCT) - Cardiovascular Credentialing International - within 12 months - Required and

• Cardiopulmonary Resuscitation (CPR) - issued through on organization that requires a hands-on instructor lead psychomotor skills verification (ex. American Heart Association or Red Cross). - upon hire - Required

Education

• High School Diploma / GED Required

• Bachelor's Degree in a related field Preferred

Experience

• At least five (5) years electrocardiography experience. Preferred

• At least three (3) years supervisory experience at a major academic medical center. Required

Knowledge, Skills and Abilities

• Strong leadership ability.

• Knowledge of program management.

• Knowledge of multiple electrocardiography platforms and technology.

• Knowledge of client groups and/or issues related to the program area.

• Successful completion of an accredited training course in cardiac electrocardiography.

• Interpretation skills to facilitate a comprehensive examination and an accurate preliminary interpretation.

• Ability to independently perform technically complete studies.

• Strong communication skills.

• Proficient performing advanced electrocardiographic acquisition procedures and techniques such as holter and pacemaker analysis.

• Advanced computer skills using applications such as PowerPoint, Word, and Excel, and the hospital administrative programs.

• Expertise in MUSE application, administration, and analysis.

• At least one of the following:

• Presentations of oral or poster research abstracts and/or speaking at electrocardiography seminars and conferences (national or regional).

• Diagnostic electrocardiography.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite-at any CHOP location, for any portion of time-must be vaccinated for COVID-19. Learn more.

CHOP also requires employees who work in patient care buildings to receive an annual influenza vaccine. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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