Customer Service Representative

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:

Customer Service Representative

Location:

Connersville, IN

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems.

Job Summary

The Customer Service Representative position is responsible for successfully managing customer orders while at the same time meeting company targets in regards to as shipped margins and on time delivery. The position works closely with Management, Engineering, Procurement, and other functional areas within the organization to insure that the supplied product meets or exceeds customer requirements.

Responsibilities

• The position drives continuous improvement in regard to Order execution and Customer satisfaction.
  
  
• Serves as the face of the company on all customer interactions on received Orders. Examples include commercial issues on received orders, scope of supply discussions, drawing approvals and reviews, and shipping issues as they arise.
  
  
• Review order documentation and ensure that all export compliance issues are addressed, Customer credit worthiness reviewed, and that pricing is within company guidelines.
  
  
• Monitor the progress of Orders, participate in interdepartmental meetings to discuss current processes and opportunities to improve those processes, and be able to form a partner relationship with their customer base.
  
  
• Work with the company ERP system to enter Orders, drive sourcing requirements, and document agent commissions when necessary.
  
  
• Be a change agent of positive change that favorably impacts the customer, company profitability, On Time Delivery (OTD), lead-time, and quality, skills, knowledge & behaviors.
  
  

Basic Qualifications

• High school diploma or equivalent
  
  
• Strong computer skills with a high proficiency in Microsoft office applications
  
  
• Accountable for decisions made and able to be successful in high stress situations
  
  

Key Competencies

A strong history of successfully managing a broad range of customers in a made to order to order environment.
Commitment to providing excellent customer service to both internal and external customers.
Comfortable in a leadership role and able to lead discussions with employees from multiple departments.
Analytical thinker with strong multitasking ability.
Must have strong desire and drive for continuous learning.
The successful candidate must be a self-starter and able to manage multiple Orders in varies stages of completion, show leadership ability and be able to motivate individuals in multiple departments to ensure the success and on time delivery of their Orders.
Experience with SAP and Salesforce preferred

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.