Manager Hospital Billing

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Leadership Accountabilities:

Clinical Quality Outcomes

* Establishes and maintains high standards for quality of care, & patient safety.

* Takes initiative to improve both processes and outcomes, incorporating best practices, and innovations in professional field.

* Ensures compliance with Lurie Children's policies and all accreditation & regulatory bodies and their standards.

Strategic Growth

* Compellingly communicates to staff the critical role they play in achieving Lurie Children's mission and strategic goals.

* Facilitates organizational change initiatives; leads and supports staff in adapting to a rapidly changing health care environment.

* Facilitates development and achievement of professional & personal goals for self and staff.

* Effectively recruits, orients, develop & retains a talented and diverse workforce.

Brand Identity

* Strengthens our brand as a top tier provider and employer by establishing and maintaining high standards for excellence.

* Models our values of service, innovation and teamwork. Holds others accountable for living these values.

* Fulfills the Employee Promise by fostering a challenging & compassionate work environment, recognizing strong performance, and listening and acting on feedback

Customer Satisfaction

* Consistently models our Service Principles in internal and external interactions and ensures that the Service Principles are fulfilled to by others.

* Ensures employees receive information needed to perform jobs including feedback to enhance performance and customer satisfaction.

* Proactively addresses performance issues when indicated and administers policies, decisions, & disciplinary actions with consistency.

Financial Performance

* Aligns department goals and manages department resources and budgets to meet Lurie Children's strategic objectives.

* Helps others understand the drivers of financial success for department and Lurie Children's.

KNOWLEDGE, SKILLS AND ABILITIES:

1 Bachelor's Degree in Health Services, or a related field. Successful completion of college level coursework in Health Services or management experience may be considered in lieu of education.

2 Certification/Licensure/Registration: Certified Health Access Associate

3 Minimum five years in healthcare financial customer service, benefit verification, registration, auditing, leadership, and supervision of staff.

4 Thorough knowledge of registration and patient access, patient accounting, managed care and government payers, medical terminology. Strong computer skills and systems proficiency desired.

5 Working knowledge of hospital information systems to include electronic claims and patient accounting systems required.

6 Compassionate customer service skills with the ability to relate effectively with patients, families, physicians, employees and other allied health and medical center personnel.

7 Flexible and capable of working under stressful conditions.

8 Strong analytical, interpersonal, managerial, and oral and written communications skills required. Ability to sort through competing priorities.

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children's facilities

• Discount purchasing program

There's a Place for You with Us

At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org