Registration Representative

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Excellent customer service skills and knowledge, i.e.; service recovery.
• Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROB's, ID's, etc.), obtaining ABN's/IMM's when applicable and collection of patient financial responsibility.
• Routinely uses reference material necessary to insure proper course of action. Seeks guidance when appropriate.
• Staff member follows downtime procedures as established.
• Staff routinely and proactively works on downtime work. This includes but is not limited to DL's, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensure work and patient waiting areas are neat and presentable.
• Demonstrates understanding of their role in Press Ganey/HCAHPS scores. Focuses on their contribution in positively influencing patients experience and likelihood to recommend.
• Processes pre-registrations for all appointment types and locations, excluding ER.
• Answers phone and returns voicemails timely.

Position Qualifications:

License/Certification/Education:

Required:

• High school graduate or GED required.

Experience/Skills:

Required:

• Customer service experience required.
• Receives on the job training under close supervision.

Preferred:

• Previous clerical and Meditech experience desirable, but not required.
• A good understanding ofmedical terminology helpful.

Cross Trained Role which includes on unit in-person consent capture.

Every Tuesday 7a-3:30p - Emergency Room Registration

Every Other Weekend 7a-3:30p - Outpatient Registration and on-unit floor consents

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.