Manager-Quality Assurance

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program

JOB SUMMARY: The Manager, Quality Assurance provides leadership and guidance to all assigned programs in the areas of Regulatory/Procedural Compliance, Quality Assurance/Improvement in all phases of service delivery and coordinates all Compliance and Quality Assurance activities. This position works to increase positive outcomes and client satisfaction by examining efficiency, workflow, and the overall environment of the programs in order to ensure that all consumers receiving services through an ACCS program are receiving the highest quality care.

ESSENTIAL DUTIES and RESPONSIBILITIES:

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  Supporting ACCS programs with the Agency Continuous Quality Improvement processes, which includes:

  
  
  
  
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     Monitoring incident report submission and conducting analysis on trends or high-risk incidents, conducting investigations as directed

     
     
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     Assisting with program outcome development and monitoring

     
     
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     Conducts or assists with chart reviews

     
     
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     Supervising the development, distribution, and assessment of stakeholder satisfaction surveys

     
     
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     Collaborating on development of procedures for program manuals

     
     
  
  
  
  
• Oversees credentialing and privileging for the Department, including the renewal of credentials and initiation of privileging for certain licensed staff.
• Oversees the client grievance process for the Department.
• Conducts or assists with internal and external program audits.
• Provide leadership to develop improvement methodology and innovative approaches to Quality Improvement/Compliance management challenges.
• Maintain a departmental approach for Quality Improvement Initiatives as well as for Compliance to internal and external policies and procedures.
• Design, evaluate and adjust a data collection strategy to develop, collect, analyze, report and measure Quality Improvement Initiatives across the Department. Create action plans as necessary.
• Provide coaching and technical assistance relevant to Compliance and Quality Improvement across the Department, which may include risk management activities, certification, credentialing and privileging, HIPAA, and OSHA.
• Assist with organizational wide leadership in achieving and maintaining certification and Accreditation, which includes Department of Behavioral Health certification and the Council on Accreditation.
• Perform other job-related duties as assigned.

EDUCATION and EXPERIENCE:

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  Bachelor's degree in human services or related field.

  
  
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  2 years' experience performing quality assurance/regulatory compliance duties in a social service setting.

  
  
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  Driving is required. Must have a valid local license and clean driving record.

  
  

SKILLS and COMPETENCIES:

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  Leadership and management skills.

  
  
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  Ability to utilize both internal and external resources to accomplish the goals and objectives of the quality improvement program.

  
  
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  Knowledge of contractual regulations as related to programmatic compliance and quality improvement.