Manager, Social Work, Family Re-Housing Stabilization Program, Hybrid

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program

JOB SUMMARY: The Family Rehousing Stabilization Program (FRSP) is a scattered-site rapid rehousing program for families in the District of Columbia. The Manager of Social Work for FRSP seeks to improve the well-being of formerly homeless families by providing guidance and case management services, including the coordination of community resources. The position supervises case management and clinical operations for FRSP and ensures that operations and practices are following best practice standards of the profession, contract/grant requirements, and agency practices and procedures. The Manager of Social Work is accountable for input on the program operations, program development, staff training, performance management, and personnel activities.

Supervisory Responsibility: This position provides administrative supervision of 5 Full Time Employees.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Provide administrative supervision of Case Management-staff, Social Worker and interns and volunteers. Joint coaching and other disciplinary actions may be shared with the Sr. Program Manager as needed.
  
  
  
  1. Assist with hiring of Case Management staff.
  2. Create and maintain a regular case management supervision schedule and notes.
  3. Provide at least weekly supervision to Social Worker and Case Management staff.
  4. Provide case management team oversight and individual and group case consultation.
  5. Participate in regularly scheduled case conferences and skill-building meetings for Case Management staff to build competencies in best practices and department practice protocols.
  
  
  
  
• Ensure compliance with contracts, agency policies and procedures, accreditation requirements, ethics, best practices, and quality standards within the field.
  
  
  
  1. Report clients' vacancies to the funder and attend all necessary Coordinated Entry System Meetings/conference calls.
  2. Monitor and review ongoing client files, designated funder's system and Homeless Management Information System (HMIS) data for completeness and quality of content.
  3. Organize and participate in client File Reviews (the agency's Individual Service Review process).
  4. Facilitate random client satisfaction surveys for quality assurance and staff supervision.
  5. Complete reports on time and maintain statistical data on an ongoing basis.
  6. Engage in continuing education activities to maintain licensure.
  
  
  
  
• Oversee direct service operations to improve client services outcomes and customer satisfaction.
  a. Assess program referrals at the time of intake and assign them to Case Management.
  b. Provide crisis intervention assistance to all Case Management. Provide crisis intervention directly to clients as needed.
  c. Deliver and coordinate services to individuals and families, as needed.
  d. Create and maintain case records when providing direct services in the designated databases such as: the Homeless Maintenance Information System (HMIS), QuickBase and STEP within contract requirement timelines.
  e. Collaborate with and provide necessary referrals to other disciplines including legal, medical, dental, recreational, educational, vocational,
  substance abuse and mental health professionals, and other housing or service providers.
  f. May carry a caseload, depending on the needs of the program.

EDUCATION and EXPERIENCE:

• Master's degree in Social Work.
• D.C. LICSW Social Work licensure.
• Five (5) years of progressively responsible 1-on-1 social work caseload experience in clinical and administrative tasks.
• Two (2) years experience working with individuals who are homeless or mental health or substance abuse issues.
• Two (2) years experience supervising a case management team and/or interns.
• Driving is required. Must have a valid local driver's license and clean driving record.

SKILLS and COMPETENCIES:

• Knowledge of Motivational Interviewing, Harm Reduction and Trauma Informed Care.
• Ability to communicate orally and in writing. Ability to supervise and train employees and foster a cooperative work environment.
• Ability to gather data, compile information, and prepare reports. Skill in the use of computers, preferably in a PC, Windows-based operating environment, especially Office 365 applications.