Administrative Analyst

Closing Date:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Required Education and/or Experience:

• The formal education equivalent of a high school diploma;

• One year of specialized training in business management, business education, or a related field;

• Three years of experience in a specialized or a related field applicable to work performed;

• Meticulous attention to detail is required for this position.

Other job-related education and/or experience may be substituted for all or part of these basic requirements.

Preferred Education and/or Experience:

• Experience working in a fast-paced environment, ideally higher education;

• Experience with Banner and/or Workday.

Job Duties and Responsibilities:

• Provide exceptional customer service to students, faculty, and staff concerning UA Little Rock policies and procedures;

• Research general student inquiries;

• Assist with registration activities, drops/withdrawals, and Records Email Account;

• Work in the On-Call office as scheduled to assist students, faculty, and staff promptly;

• Process student requests, such as verification/transcript requests - as needed;

• Assist the Office of Transfer Student Services in credit research and application as directed;

• Assist the Transfer Credit Team during peak volume periods or as directed by supervisors;

• Assist at UA Little Rock's commencement ceremonies;

• Answer telephones;

• Scan and link documents;

• Assist with other duties as assigned;

• Workday validation/transition/implementation.

Knowledge, Skills, and Abilities:

• Strong written and oral communication skills;

• Knowledge of or ability to learn and explain student academic records policies and procedures;

• Knowledge of or ability to learn and use the Banner/Workday Student Information System;

• Knowledge of or ability to learn and use the Transfer Evaluation System (TES) and transfer articulation/software processes and procedures;

• Knowledge of or ability to learn and use Microsoft Office software;

• Knowledge of or ability to learn and use basic office equipment: phone, computer, printer, copier, fax, etc.;

• Knowledge of or ability to learn FERPA regulations;

• Knowledge of or ability to learn and use Perceptive Content, document imaging;

• Knowledge of or ability to learn ACD Phone System;

• Ability to handle multiple priorities in a complex environment;

• Ability to work independently as well as in a team environment;

• Ability to organize resources and establish priorities;

• Ability to maintain positive customer service values and professional work ethic;

• Ability to follow guidelines, policies, procedures, and regulations both internally to the department and UA Little Rock, as well as federal and state regulations;

• Ability to work a flexible schedule, including some evenings and weekends for commencement and other campus events.

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.