Senior Classroom Support Tech (NWA)

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• Bachelor's Degree and five (5) years of IT job-specific experience or other relevant job experience
• Experience in customer service with a track record of success
• Must participate in a 24/7 365-day-a-year on-call group that rotates every week of the year.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology or related field of study.
• Eight (8) years of IT/VA experience, with five (5) years of experience in Video Conferencing equipment and protocols (SIP, H323, WebRTC).
• Five (5) years experience in AV and IT project management.
• Previous IT Team Lead supervisory experience desired.

Preferred Licenses, certificates, or registration:

• Cisco CCIE, CTS-I, CTS-D, CTS, CTI

Special Knowledge, skills,& abilities:

• Project Management skills
• Strong knowledge of audiovisual equipment, computers, and software.
• Proficiency in using diagnostic tools and software to identify and resolve technical issues.
• Excellent problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to lift and carry equipment up to 50 lbs.

Additional Information:

Key Responsibilities:

• Academic Classroom Support: Provide faculty support and assistance of room control panels, cameras, audio, screens, projectors, computers, as well as other technology software and equipment within the classrooms and off-site locations utilizing remote software or on-site visits. Coordinate the upkeep of classroom technology, computers, maintaining consistency in the classrooms. Provide faculty support and assistance of teaching software and associated tools within the classrooms and off-site locations utilizing remote software or on-site visits. Coordinates all changes, installations, or upgrades of Northwest Academic equipment with audiovisual group in Little Rock.
• Telemedicine Clinical Support: Provide support for telemedicine technology in the Northwest Region when needed and coordinate with IDHI team in Little Rock on any issues with hardware and/or coordinate vendor support with IDHI when needed for any NW Region site experiencing issues with equipment. Assist IDHI team in the maintenance and upkeep of technology in the Northwest Region.
• Special Event Support: Coordinate presentation support for high-profile events with relevant supporting team's and NW-IT. Meet with campus stakeholders and visiting presenters prior to events, when applicable. Attend planning meetings and rehearsals as needed.
• May perform other duties as assigned.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.