Student Services Assistant IV (HYBRID)

About The Cornell Ann S. Bowers College of Computing and Information Science

The Cornell Ann S. Bowers College of Computing and Information Science (Cornell Bowers CIS) is dedicated to addressing global challenges through its three academic departments: Computer Science, Information Science, and Statistics and Data Science. The college is committed to advancing computing and information technologies while studying their societal impacts. In response to growing student interest, Cornell Bowers CIS is expanding its faculty by 50% and enhancing its staff infrastructure. Its Sponsored Research Administration Center supports interdisciplinary research, managing $20M in sponsored funds annually.

About The Department of Computer Science

The Department of Computer Science (CS) at Cornell Bowers CIS is a top-ranked program in the U.S. offering undergraduate majors in the Colleges of Arts & Sciences and Engineering. It also provides three graduate degree programs: Master of Engineering, Master of Computer Science, and Ph.D. Known for its world-class research, the department covers all specializations in computer science.

The Opportunity

Join us as a Student Service Assistant (SSA). In the role, you will provide administrative support for the Computer Science MEng, MS, and Ph.D. programs. You will also manage the student appointment process, manage student records, coordinate events, and assist with admissions and enrollment processes. The SSA ensures smooth operation of student services and supports the academic progress of graduate students. The SSA role is integral to the success of our CS graduate students!

Key Responsibilities

• Serve as one of the first points of contact for prospective and current students, representing the public face of CIS graduate programs to those populations.
• Manage graduate student employment and appointments.
• Track and maintain teaching assistant records and requirements.
• Oversee fellowship tracking and related documentation.
• Process and track student reimbursements.
• Assist with admissions processing and related tasks.
• Assist in maintaining and updating approximately 450 student data/records across two campuses (Ithaca and Cornell Tech).
• Participate in CS commencement and other events, which may be scheduled outside of regular business hours.

Success Factors

• Exceptional Organizational Skills and Attention to Detail: Demonstrate meticulous attention to detail in managing student records, employment, processing reimbursements, and handling various administrative tasks to ensure accuracy and compliance with university policies.
• Effective Communication and Interpersonal Skills: Exhibit strong written and verbal communication skills, effectively interacting via email and in-person with students, faculty, and staff. Ensure timely and polite follow-up to keep all stakeholders informed and engaged.
• Proficient Time Management and Multitasking Abilities: Manage time efficiently, prioritizes tasks, and adapt to a fast-paced environment. Balance multiple responsibilities, from student appointments to event coordination, while maintaining a high level of performance.
• Problem-Solving and Adaptability: Demonstrate a proactive approach to problem-solving by asking questions, seeking clarification, and not being afraid to tackle challenges. Adapt to changing circumstances and handles various tasks with good judgment and a diplomatic approach.

What We Need

• A resume and cover letter are required for further consideration.

• Associate's degree and 2 to 4 years of relevant experience or an equivalent combination.
• Ability to work effectively in an environment with frequent interruptions.
• Enjoy working with students.
• Strong organizational skills, with the ability to follow-up and track decision-making.
• High degree of attention to detail and confidentiality.
• Demonstrated problem-solving skills.
• Strong communication (both oral and written) and interpersonal skills.
• Ability to work independently with general supervision and within a team environment.
• Ability to work courteously and effectively with students, faculty, staff, and visitors in a highly service-oriented office.
• Ability to read and comprehend policies, guidelines, and protocols.
• Technically adept at using various business or technical programs (Workday, CollegeNet, Microsoft suite, spreadsheets, databases, & website maintenance).
• Demonstrated ability to use sound judgment.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Bachelor's degree
• Advanced knowledge of Cornell systems and procurement policies (strongly preferred)
• Experience in a higher education setting
• Working knowledge of FileMaker Pro, PeopleSoft, and Brio

This is a full-time (39 hours/week) endowed position that is based in Ithaca, NY with a hybrid schedule of 3 days on campus, 2 days remote. Work hours are 8:00AM-5:00PM Monday through Friday, with some flexibility on start and end times, as approved by your supervisor. The SSA is required to work CS commencement and other events that may be scheduled outside of regular business hours.

Rewards and Benefits

• This position is located in Ithaca, New York. The position will allow for the flexibility to work remotely 2 days per week at a location of employee's choosing within the United States.
• The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No Visa Sponsorship is available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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