National Tax Operations- Resource Manager

Job Summary:

The Resource Manager, National Tax Operations is responsible for participating in and overseeing the schedule and talent deployment process while balancing the vision, mission, and strategy of the consolidated tax practice. The Resource Manager, National Tax Operations will partner with Regional Tax leadership and National counterparts to innovate and evolve into the next generation Resource Management function. The Resource Manager, National Tax Operations will leverage business and financial acumen to identify potential areas for improvement and work proactively with leadership to put in a corrective action.

Job Duties:

• Responsible for driving effective and holistic staffing strategies that ensure efficiency in the firm's professional services utilization; emphasis on providing consistent, positive customer experience, operational efficiency, and process excellence
• Manages and supports the monthly/annual scheduling process for the designated region
• Identifies opportunities to optimize resourcing, drives process changes, and implements resource management best practices regionally; leads, supports, or champions initiatives (as needed) with a focus on effective workload balancing, scheduling, and professional development
• Serves as a trusted advisor to tax leaders, collaborating to identify issues and execute action plans as well as make recommendations for targeted hiring of professionals with project-appropriate qualifications
• Meets regularly with assigned professionals to ensure he/she understands their growth needs and project preferences as well as to set expectations with his/her staff re: project and skill demand and possible opportunities
• Anticipates potential staffing conflicts and proactively manages conflicts by surfacing creative alternatives that maximize production while minimizing bench but are also opportunistic for staff development
• Leverages automation and new reporting platforms to provide visualizations and to promote transparency in resource skills and scheduling
• Collaboratively engages other Resource Managers to encourage resource sharing across regions, groups, etc.
• Reviews and monitors reports, including but not limited to utilization reporting, pipeline, solution specific reporting, and backlog
• Provides analysis around key metrics such as availability, production, and open seat status, and identifies issues and trends
• Coordinates with Career Advisors to integrate new hires into engagement teams
• Other duties as required

Supervisory Responsibilities:

• Serve as a Career advisor and/or mentor for the Resource Management Team (RMT) in the designated region

Qualifications, Knowledge, Skills and Abilities:

Education:

• High School Diploma or GED, required; AND eight (8) or more years of experience in Business Administration, Operations Management, or Accounting, required; OR
• Bachelor's degree, required; focus in Business Administration, Operations Management or Accounting, preferred with five (5) or more years of resource management experience in a professional services firm (i.e., public accounting, law firm, etc.), required

Experience:

• Experience in drafting and creating effective internal and external written communication, required
• Experience in developing, implementing, and maintaining tax processes, preferred
• Experience in collecting, analyzing, and reporting metrics, preferred

License/Certifications:

• PMP Certification, preferred

Software:

• High proficiency in the use of Microsoft business products (Excel, PowerPoint, Word) including excellent data management and manipulation capabilities, preferred
• Strong metrics-focused with the ability to use analytics to solve problems and develop solutions, preferred
• Proficiency with PowerBI, preferred
• Proficiency with Smartsheet, preferred
• Proficiency with PeopleSoft and OneStream, or experience with similar corporate management software, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Strong leadership, communication, and presentation skills
• Proven ability to manage upwards and drive results
• Ability to lead and supervise others, provide exceptional client service, demonstrate commitment to continuous learning in order to stay current regarding resource management strategies, see the 'big picture" as well as the details, display appropriate ethical knowledge and commitment, and exhibit a sense of urgency and commitment to quality and the timely completion of projects
• Ability to lead multiple, high-profile, and complex projects with various top-level stakeholders
• Proven ability to maintain confidentiality while balancing the needs of the business
• Ability to build rapport and gain trust with all levels of personnel at BDO
• Analytical and diagnostic skills
• Ability to successfully multi-task while working independently or within a group environment
• Able to work within a deadline-driven environment
• Solid organizational skills with the ability to meet project deadlines with a focus on details and quality
• Ability to adapt communication style to successfully convey messages and objectives to a diverse audience
  

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

California Range: $95,000 - $140,000
Colorado Range: $95,000 - $140,000
NYC/Long Island/Westchester Range: $95,000 - $140,000
Washington Range: $95,000 - $140,000