Services Program Manager

Job Summary: Responsible for all activity related to the efficient and effective provision of service on defined contracts to meet contractual obligations. This position will be responsible for all service functions committed to one, or multiple contracts, or service functions while working to build and maintain strong customer relationships for service. This position also has full ownership of both the functional and financial accountability of new service programs which they value for up to $10 Million / annum.

This position includes oversight and/or management of sub-contracts, ensuring contract management and delivery services are appropriately executed and that all periodical reporting for the contract, inclusive of customer-led audit functions is complete, accurate and to schedule. This position will develop and facilitate business improvement solutions that support effective and efficient customer focus, inclusive of but not limited to infrastructure and device defects, improvement initiatives, and/or new solutions. This position typically works under limited supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority.

Essential Job Duties and Responsibilities:

• Work with the Program Director to ensure that contracts are met in the most efficient and profitable manner.
• Serve as operational lead for customers
• Lead operational program execution to meet technical performance within cost and schedule.
• Effectively manage the scope of programs ($1M or greater in sales) within a project or matrix organization.
• Actively perform risk management and pursue risk reduction on assigned programs.
• Identify program issues with sufficient lead time for resolution
• Work to grow the program through contract changes and preplanned product improvements.
• Lead proposal preparation, statements of work and specifications, estimation of product/service costs, negotiation for relevant change orders as needed, and administration of contracts.
• Manage & direct projects involving service development.
• Act as SME and technical lead for specific customer service functions.
• Review and approve technical approach, feasibility, and cost estimates. Ensure assumptions and requirements definition are translated from the original proposal through implementation and into BAU operations.
• Define and negotiate KPI and SLA metrics to ensure alignment with bid assumptions.
• Ensure the infrastructure and service setup is reliable and stable to support the program's delivery milestones.
• Coordinate efficiently and effectively with global teams, internal stakeholders, and the customer to deliver the program's requirements on time and to budget.

Minimum Job Requirements:

• Four-year degree or equivalent years of experience in lieu of a degree.
• Eight (8)+ years' experience in related technical or operational experience, including project engineering, operations management, and program management.
• Proficient in MS Office applications including a working knowledge of Experience using Microsoft Project, Microsoft PowerPoint, Oracle Primavera P6 Scheduling Tool
• Proven ability to lead cross-functional program teams.
• Proven understanding of engineering, operations (procurement, subcontracting, and manufacturing), system integration and test, quality assurance, configuration management, logistics, contract administration, standard business practices, finance, and the relationship of programs within a portfolio.
• Ability to effectively communicate verbally and in writing, make presentations, and conduct negotiations with customers, subcontractors, and vendors.
• Requires knowledge of government procurement, contracting, and standards and specifications.

Personal Qualities

• Strong interpersonal and communication skills with the ability to communicate new ideas/issues to internal and external customers
• Exceptional written and verbal communication skills
• Strong commercial acumen
• Good influencing and negotiation skills
• Highly driven, self-motivated, and able to work unsupervised
• Takes ownership of problem and sees it through to the end
• Establishes priorities and meets multiple deadlines
• Able to work at a detailed level and step back to a strategic level as required
• Able to deal with ambiguity and establish structure to provide clarity
• Adaptable and embraces change

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The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Cubic Pay Range:

$130,000 - $155,000 + benefits.

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.