Desktop Performance Applications Engineer

Are you a self-starter who possess the ability to work independently and as part of cross-functional project teams? Do you have excellent communication skills and a demonstrated commitment to providing the highest quality client service? If so, this may be the opportunity you have been looking for!

Orrick currently has an excellent opportunity for a Desktop Performance Applications Engineer. This is a hybrid position that could be based in any of our U.S. offices (Austin; Chicago; Boston; Houston; Los Angeles; New York; Menlo Park; Orange County; Portland; Sacramento; San Francisco; Santa Monica; Seattle; Washington DC; or Wheeling, WV).

The Desktop Performance Applications Engineer is an exciting and impactful position, playing a lead role in managing the firm's desktop, laptop and virtual image design, performance, and support. In this role, you will provide expert guidance, support and troubleshooting on endpoint hardware and operating systems. The key to success in this position will be leveraging tools such as Nexthink and Microsoft Endpoint Configuration Manager in collecting data to improve performance, trouble-shoot and ensure a good end-user experience. You will play a critical role in the overall technology experience of all personnel in the firm.

You will be a third level escalation point for end user technical support and will interact with Project Managers, Business Analysts, Trainers, Process Owners, Application Owners, Third-party Consultants, and End Users to complete projects on a global scale and provide subject matter expertise especially in the areas of desktop hardware, design, and performance. You will interface with other engineers in the Applications, Web Engineering, Innovations, Service Operations, Security, and Infrastructure areas.

Ownership of the performance and user experience associated with the Windows-based desktops, laptops, and virtual desktops.
• Responsibility in providing guidance on the selection of desktop and laptop hardware and its configuration.
• Usage of tools such as of Microsoft Endpoint Configuration Manager and Intune, M365 in managing and supporting endpoints.
• Provide 3^rd level technical support.
• Provide guidance to other engineers and the Service Desk team on endpoint and application matters and work closely with the Technology Training Team to develop user level training.
• Stay abreast of the new technologies and trends and bring forward relevant ideas and enhancements to improve endpoint performance and user experience.
• Participate in the On-Call support rotation of the Applications Team. This will require learning Orrick's core application suite.
• Help to plan and implement systems and services particularly in the areas of desktop hardware, design and performance that differentiate Orrick from other law firms and keep us on the leading edge of technology.
• Assist in the support of any firm application when called upon to do so.
• Perform other responsibilities and duties as required

• Bachelor's degree in Computer Science or a related area from an accredited college or university or equivalent work experience.
• Expert experience implementing, leveraging, and supporting Microsoft 365 with demonstrated subject matter expertise.
• At least 5 years' experience and expert level knowledge of desktop operating system performance monitoring, analysis and tuning.
• In-depth, expert level knowledge of desktop operating systems including Windows 10 and Windows 11.
• Experience with the Nexthink Experience platform or similar software. Software used to monitor, improve laptop/desktop experience, performance, and assist in troubleshooting.
• Experience with Microsoft Endpoint Configuration Manager (including Intune and Endpoint Analytics) and M365 in managing and supporting endpoints.
• In-depth knowledge of laptop and desktop hardware
• Expertise in Active Directory and Azure Active Directory.
• Mac experience a plus.
• In-depth knowledge of Microsoft Office products and Microsoft 365 offerings.
• Technical & Administrative expertise in the Microsoft 365 platform a big plus.
• Experience working with and trouble-shooting remote access platforms such as Cisco AnyConnect and Zscaler or similar solutions from a client perspective.
• Strong understanding of networking and server operating systems.
• Solid database understanding a plus
• Experience with PowerShell scripting.
• Experience leading or working on significant IT projects.
• Experience in either the legal or professional services industries preferred.
• Very strong customer service orientation required.
• Strong organizational skills required.
• Excellent written and oral communication skills. Ability to communicate with technical and non-technical staff.
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities required.
• Ability to work both independently and in a team-oriented, collaborative environment is required.

Who is Orrick? Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets worldwide. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration. Financial Times selected Orrick as the Most Digital Firm of 2020, and in the past five years, the Most Innovative Law Firm of the Year three times and runner-up twice. For the ninth year in a row, Fortune named Orrick to its 2024 list of the 100 Best Companies to Work For. Learn more about our awesome employee experience here: Fortune 100 Great Place To Work certified company*.

Compensation and Benefits

The expected salary range for this position is:

• California Major Markets* $98,000 to $134,000
• New York City $113,000 to $134,000
• National $83,000 to $113,000

* California Major Markets includes San Francisco, Silicon Valley, Los Angeles, Orange County, Santa Monica. All other California locations fall within National range.

Orrick is committed to providing a comprehensive, competitive, and thoughtful total compensation package to our attorneys and staff, wherever they work. This compensation and benefits information is based on the Orrick's estimate as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors that may include, but not limited to, qualifications, relevant experience or education, particular skills or expertise, geography. Other compensation may include an annual discretionary merit bonus, which would be determined by Firm and individual performance.

We offer a full range of elective health benefits including medical, dental, vision and life insurances; robust mental well-being benefits; child, family, elder, and pet care benefits; short- and long-term disability benefits; a health savings account (w/applicable medical plan), flexible spending accounts, long-term care insurance, and a 401K program. This role is eligible to employees will receive compensated time off through our Flexible Time Off program, generous Parental leave benefits, and paid holidays.

Please visit www.orrick.com for more information about the firm.

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at www.orrick.com/Careers. Orrick accepts applications for this position on an ongoing basis, until filled.

We are an Equal Opportunity Employer.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Qualified applicants with criminal histories will be considered for the position in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

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