Lead Field Service Technician - Sterling Heights, Michigan

Status: Non-Exempt (hourly)

Department: Field Service

Location: Sterling Heights, Michigan

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location.This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location.This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework
• Five or more years of direct experience in mechanical and electrical troubleshooting
• Formal training and education may be also considered in lieu of direct experience
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Must be able to lift 50 pounds on regular basis unassisted
• Knowledge of lift truck operation and applications is highly preferred
• General mechanical aptitude is required
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality
• Exceptional time management skills with the ability to handle multiple tasks
• Punctual and reliable
• Technician must provide own standard set of tools - specific fuel cell tools to be provided by Plug power

Lead Requirements

Technical Requirements

Site Truck Availability:

• All Lead Technicians are expected to ensure site truck availability at their designated customer sites.
• Plug Power's weekly availability target is 99%or greater
• Specific availability requirements are determined by contractual obligations for each individual customer site. Availability requirements may vary at customer sites through the year depending on peaks.

Site Evaluation Score: Site evaluations will be completed on a quarterly basis if not more and must receive a score equaling to average or excellent.

Beyond site evaluation scores, Lead Technicians are also expected to maintain ownership of performance at assigned customer site(s). This includes accurate inventory maintenance and always maintaining 5S standards.

Hydrogen System Maintenance: Lead Technicians are expected to maintain the following items related to hydrogen system maintenance

• Preserves hydrogen system pressure metric of >5,000 psi at all times for their specified sites.
• Manages preventative maintenance schedule to ensure hydrogen systems are maintained.
• Regularly assigns audits and inspections amongst technicians, ensuring the successful performance of all products and systems.
• Ensures daily pad inspections are completed and work orders are entered for identified deficiencies.
• Certifies efficiency audits are completed monthly or as required.

Non-Technical Requirements

Customer & Internal Communication:

• Regularly communicates with the customer, representing Plug Power in a professional manner at all times and in all interactions.
• If issues arise, proactively communicating with the Regional Service Manager to elevate concerns to their attention.
• Supports regular meetings with the customer POC, ensuring that Beginning of Day or End of Day reports are sent daily.
• Regularly communicates work priorities, status of downed units and/or H2 system updates, schedules and information from shift to shift with technicians onsite.

Technician Development: Mentor technicians at the site, including training on site specific policies as well as being a dedicated resource for technical guidance and support. Leads by example and encourages professional and positive communications in all interactions. Regularly updates Resource Managers and Regional Service Managers.

Pay Rate:

We offer a fantastic total rewards package at Plug, and a brief summary is below:

Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we'd ask that you apply.

The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

Health, Dental & Vision Insurance eligibility starting from the first day of hire

401(k) with 5% company match

Bonus eligibility

Paid time off including vacation, personal and sick time

Paid Holidays

Wellness Reimbursement Program

Potential to apply for Tuition Reimbursement

Employee Referral program

Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.