Technical Writer, Dematic Multishuttle Controls Software

The Global Product Information organization is responsible for creating and publishing documentation and training deliverables for the mechatronics products, software products, and solutions supported by the Global Products and Solutions Organization (GPS).

As technical writer, you will be responsible for designing and developing technical information to help engineers implement and support PLC-based control software for global customers for a range of storage and buffering machines. You will work closely with distributed development teams throughout the software development lifecycle and make information available in a range of formats, including multimedia learning, on-product help systems, and documentation.

You must have a passion for working with engineering teams on highly technical products and making information available to internal and external customers in innovative and engaging ways.

Key Responsibilities:

• Develop a deep understanding of internal and external users and their technical documentation needs
• Work closely with product managers and engineers to develop technical information
• Use design specifications and test documents as source material for deliverables
• Learn the products and be self-sufficient in using software with simulators and test equipment
• Use minimalist instructional design principles to develop highly effective materials
• Design and publish multimedia, on-product help, and web-based documentation
• Work on multiple scrum teams to plan and deliver learning materials for each software release
• Build strong partnerships with software engineers, product managers, and other experts
• Develop and manage global training for internal engineering teams and customers
• Come up with innovative approaches to how we help people learn and use our software
• Travel occasionally to other Dematic offices and customer sites (particularly in the first six months)

Qualifications:

• Bachelor's Degree in a relevant field, such as engineering or computer science
• Minimum 5 years' experience working with technical products (hardware or software)
• Controls programming experience, especially with Siemens PLC platforms
• Familiarity with developing software for hardware products, especially PLC ladder logic
• Exceptional writing skills to produce effective technical training for an engineering audience
• Proven ability to plan and deliver work within an agile development process
• Proficiency with content authoring, publishing, and multimedia development
• Strong analytical and problem-solving skills with a high attention to detail
• Exceptional ability to work with cross-functional teams to build partnerships and get things done
• Understanding of adult learning and instructional design principles
• Experience in material handling systems or similar industry would be an asset