PC Refresh Technician

Alpha Omega Integration LLC is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega's growth stems from our mission focus: to make the US Government the best in the world. We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity.

Our consistent growth has fostered a series of accolades including Inc. 5000 and WashingtonTechnology's Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council's 2022 Government Contract of the Year over $50 Million Dollars award, to name a few.

We are seeking passionate federal IT professionals to join our team.

Come support our nation's government agencies and make a difference!

Why Us?

We have H.E.A.R.T.! Alpha Omega's Core Values - (H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity- collectively are an acrostic reminder of the values that guide the work we do.

We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values. Spotlighted employees enjoy a detailed nomination about their core-values-aligned actions which are then shared with their manager.

Ready to embark on a rewarding, challenging, and fulfilling career in the Federal IT Solutions space?

Come grow with us!

Job Title: PC Refresh Technician
Work Location: Washington, DC (100% onsite required)
Work Hours: 8-hour workday with core hours from 8am - 2pm
Clearance Required: US Citizen, Active Secret

Project Overview:

The PC Refresh Technician will perform activities related to installing new laptop and desktop computers at one or more locations. The PC Refresh Technician will provide technical knowledge and expertise of Windows operating systems, software installations, while providing excellent customer service when replacing assets for users. The PC Refresh Technician will work with on-site manager, who will provide a list of responsibilities/tasks on a week-to-week basis. This is a fully trainable position. Computer knowledge is needed.

Duties and Responsibilities:

• Installing software on laptop and/or desktop computers.
• Complete multiple refreshes daily with strong attention to detail
• Provide exceptional customer service while working in a fast-paced environment
• Provide basic technical support for clients
• Document actions and solutions performed with client in ticketing system
• Stage equipment at user locations throughout target sites per plan
• Backup and restore all local user profile(s) data and local settings
• Assign assets to individuals and record location data for users to include tracking Asset Tags, Model Numbers, Serial Numbers and assigned Users throughout the deployment/refresh process
• De-install legacy equipment and aggregate into predefined staging areas for collection by asset disposal team
• Install new equipment and verify connectivity and functionality. Verify that asset tag, serial number, username, and location data match plan
• Validate that customer can logon and use new asset following migration, relocation and/or refresh activities. Provide basic troubleshooting support.
• Support removal of assets, stage in service area, prepare equipment for shipment or disposal
• Verify imaged devices have all required patches/updates
• Assist in domain registration/Active Directory configuration and GPO deployment where applicable
• Other duties as assigned.

Basic Requirements:

• 1-3 years IT support experience
• Experience installing software on laptop and/or desktop computers.
• Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.
• Self-starter, dependable/reliable, work independently or in a team environment
• Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.
• Detail-oriented, proactive, and highly organized
• Basic knowledge of workstation hardware
• Technical background and understanding of key infrastructure products including but not limited to server, network, security devices, storage, etc. preferred
• Capable of prioritizing work and multi-tasking
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, SharePoint etc.)
• Strong written and verbal communication skills.

Desired Skills or Experience:

• Direct experience working on laptop imaging, hardware deployment and refresh projects a plus.
• Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow)
• 1 year or more of experience working with IT hardware.

Physical Requirements:

• Must be able to move/handle equipment up to 40 pounds such as servers, workstations, monitors, etc

Education:

• High School diploma or GED

Preferred Certifications:

• A+, Security+, Network+, etc.

Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse, and inclusive work environment. In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, Veteran Status, or any other characteristic protected by law (referred to as "protected status)". Final hiring decisions at Alpha Omega will be based on merit, qualifications, and abilities.

Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.

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