PC Refresh Technician

Job Title: PC Refresh Technician
Work Location: Washington, DC (100% onsite required)
Work Hours: 8-hour workday with core hours from 8am - 2pm
Clearance Required: US Citizen, Active Secret

Project Overview:

The PC Refresh Technician will perform activities related to installing new laptop and desktop computers at one or more locations. The PC Refresh Technician will provide technical knowledge and expertise of Windows operating systems, software installations, while providing excellent customer service when replacing assets for users. The PC Refresh Technician will work with on-site manager, who will provide a list of responsibilities/tasks on a week-to-week basis. This is a fully trainable position. Computer knowledge is needed.

Key Responsibilities:

• Installing software on laptop and/or desktop computers.
• Complete multiple refreshes daily with strong attention to detail
• Provide exceptional customer service while working in a fast-paced environment
• Provide basic technical support for clients
• Document actions and solutions performed with client in ticketing system
• Stage equipment at user locations throughout target sites per plan
• Backup and restore all local user profile(s) data and local settings
• Assign assets to individuals and record location data for users to include tracking Asset Tags, Model Numbers, Serial Numbers and assigned Users throughout the deployment/refresh process
• De-install legacy equipment and aggregate into predefined staging areas for collection by asset disposal team
• Install new equipment and verify connectivity and functionality. Verify that asset tag, serial number, username, and location data match plan
• Validate that customer can logon and use new asset following migration, relocation and/or refresh activities. Provide basic troubleshooting support.
• Support removal of assets, stage in service area, prepare equipment for shipment or disposal
• Verify imaged devices have all required patches/updates
• Assist in domain registration/Active Directory configuration and GPO deployment where applicable
• Other duties as assigned.

Required Qualifications:

• Education:
  
  
  
  • High School diploma or GED
  
  
  
  
• Experience/Skills:
  
  
  
  • 1-3 years IT support experience
  • Experience installing software on laptop and/or desktop computers
  • Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported
  • Self-starter, dependable/reliable, work independently or in a team environment
  • Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction
  • Detail-oriented, proactive, and highly organized
  • Basic knowledge of workstation hardware
  • Technical background and understanding of key infrastructure products including but not limited to server, network, security devices, storage, etc. preferred
  • Capable of prioritizing work and multi-tasking
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, SharePoint etc.)
  • Strong written and verbal communication skills
  • Must be able to move/handle equipment up to 40 pounds such as servers, workstations, monitors, etc.
  
  
  
  

Preferred Qualifications:

• Direct experience working on laptop imaging, hardware deployment and refresh projects a plus
• Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow)
• 1 year or more of experience working with IT hardware

Preferred Certifications:

• A+, Security+, Network+, etc.

Salary and Benefit Information:

The likely salary range for this position is $42,000 - $70,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company's policy and benefits manuals. See below, to name a few:

• PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company's holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Culture and Values:

Alpha Omega's Core Values are (H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity - collectively they are an acrostic reminder of the values that guide the work we do. We have H.E.A.R.T.!

We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values. Spotlighted employees enjoy a detailed nomination about their core-values-aligned actions which are then shared with their manager.

Our Company:

Alpha Omega is an award-winning Federal IT Solutions provider. Since our inception in 2016, we have grown our revenues to $140 million and our employee population to almost 500 people located across the U.S.

At the heart of Alpha Omega's mission lies a comprehensive approach to addressing the most critical domains shaping our world today. Through strategic partnerships and cutting-edge technology, the company is committed to delivering mission-enabling solutions that transcend boundaries and propel progress in key areas. We deliver mission-focused solutions in our domain areas of national security, foreign affairs and climate science leveraging our expertise in cybersecurity, data and AI, and digital modernization.

Our consistent growth has fostered a series of accolades including Inc. 5000 and WashingtonTechnology's Fast 50 awards for five consecutive years, Virginia Business Best Places to Work seven years in a row, and USA Today and Washington Post Top Workplaces.

Alpha Omega places significant emphasis on bolstering national security efforts in collaboration with key government agencies such as the Department of Homeland Security (DHS). Through our National Security domain, we provide innovative solutions and strategic partnerships, the company is committed to safeguarding America's safety and prosperity. From implementing advanced cybersecurity protocols to strengthening critical infrastructure resilience, Alpha Omega's contributions are instrumental in defending the nation against evolving threats. Furthermore, our dedication extends to protecting the interests of our service members within the Coast Guard, recognizing their integral role in the broader national security framework. This comprehensive approach underscores Alpha Omega's unwavering commitment to ensuring the safety and security of the United States.

Climate science is integral to our national security strategy, as it provides crucial insights into environmental threats that can destabilize regions, exacerbate conflicts, and compromise vital resources essential for the safety and stability of our nation. Moreover, Alpha Omega recognizes the urgency of addressing climate change and its far-reaching implications. Through initiatives like the integration of advanced climate modeling within National Oceanic and Atmospheric Administration (NOAA) and supporting agricultural production and conservation efforts within the United States Department of Agriculture (USDA), the company actively contributes to the fight against climate crisis. By leveraging technology to drive sustainability and resilience, Alpha Omega underscores its commitment to preserving our planet for future generations.

In addition to its domestic endeavors, our Foreign Affairs domain is deeply engaged in navigating complex foreign affairs and promoting U.S. diplomacy on the global stage. Through collaboration with the U.S. Department of State and other international partners, the company advances national interests while fostering cooperation and mutual understanding. By leveraging technological innovation, Alpha Omega strengthens America's position as a global leader and promotes stability in an increasingly interconnected world.

Application Deadline: We accept applications for this position on an ongoing basis

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. We are committed to the development of a creative, diverse, and inclusive work environment. Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently abled individuals are strongly encouraged to apply.

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