Epic Director

PRIMARY FUNCTION: The Epic Director has the responsibility for the successful implementation and maintenance of an Electronic Medical Record (EMR) initiative using Epic software, processes and tools. This person plans, organizes, directs, and manages project teams and tasks to achieve goals with budgeted funds and available personnel. Works with leadership to establish policies and ensure the project goals and objectives are met through the planning and decision making process. The Director provides strong leadership and implements changes when necessary to ensure the system is meeting the goals of the organization. Evaluates actual project/program progress against plans and directs corrective actions. The Director works collaboratively with the ISamp;T Project Management Office (PMO), acts as an advocate and liaison between stakeholder groups across the organization, is accountable to and reports up through the appropriate Pillar of the Governance structure and is the central point of communication for all project activities.

As an expert advisor and member of the applications team, this person helps the organization use systems and technology to improve care and operational processes. Analyzes client needs, creates clinical/operational workflows, develop strategies tailored to the organization, works collaboratively with the CMIO and CNIO and provides guidance throughout the scope of implementation for the Epic EMR and associated projects.

ESSENTIAL FUNCTIONS:

• Manages and assures adherence to the Guiding Principles of the Epic EMR implementation.
• Leads and assists in developing project business case and request for proposals/information (RFP/RFI).
• Leads efforts to define requirements, deliverables, objectives, resources, and project schedules
• Ensures appropriate processes are identified and followed, specifically scope management, change management, communications, and risk management.
• Ensures all stakeholders are well informed and knowledgeable of key issues, risks and resource requirements, budget and cost factors, and technical challenges.
• Demonstrates leadership by identifying and mitigating tasks, conflict, and communication.
• Escalates issues and risks to executive leadership, to ensure proper awareness and efficient resolution, to sustain the project implementation timeline.
• Effectively manages the Epic and related projects to successful completion in a matrix project management organization serving critical healthcare operations
• The internal communication of project strategies, high level deliverables, plans, and schedules.
• Ensures all outcomes and deliverables meet organizational goals, objectives and quality standards.
• Communicates with operational leadership, clinicians and technical staff.
• Functions as an advocate, Change Agent and serves as a positive role model for encouraging others to embrace operational changes and transformation associated with the Epic EMR and other application technology projects.
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

Responsible for the growth and development of staff at various levels, including managers

OTHER FUNCTIONS AND COMPETENCIES :

• Experienced in the full implementation of the enterprise wide electronic medical record system (Epic)
• In depth knowledge of hospital and ambulatory clinical and financial operations in an Academic Medical Center, multi-facility, health system.
• Understanding of health care industry service delivery processes, preferably in a multi-facility health system.
• Demonstrated ability to solve highly complex technical, organizational and operational problems.
• Significant competency in vendor management
• Experience in establishing and maintaining appropriate and effective project governance structures for large, complex organizations

• Demonstrated ability to communicate, collaborate and consult effectively with all levels of the organization. Demonstrated success at building team relationships and partnerships across organizational lines

• Demonstrated knowledge of outcomes management and process improvement methods
• Advanced understanding of the facility/environment requirements needed to support and operate Information Technology infrastructure equipment
• Demonstrated understanding of enterprise wide healthcare applications suite with a focus on the acute care, clinical and revenue cycle applications is required; Epic experience is required.
• Demonstrates thorough understanding of the technology required to: input, process, and transport information within a single facility and throughout the system
• Ability to coordinate the efforts of technical resources to analyze the current installed environment and to provide recommendations on IT environments.
• Demonstrates advanced knowledge of operating systems and software environments to lead IT staff in creating effective test and production environments; recommend possible solutions; and discover problems.
• Exceptional leadership, organizational, and project management skills.

• Skilled in Microsoft Office products including MS Project, Visio, Word, Excel and PowerPoint required; ability to use other on-premise or cloud-based project management, reporting and dishoarding tools
• Must be self-motivated, well organized and have strong innovation and facilitation skills
  

• BA/BS in Computer Science, Business or clinical related field preferred.

• Current Epic certification in at least one clinical and/or revenue cycle application is strongly preferred.
• ITIL Foundation certification is strongly preferred when present in environment.

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• 10+ years successful experience in clinic, business operations or medical informatics. Minimum of 3 years hospital operational experience in a clinical/revenue cycle capacity
• 4+ years successful experience in strategic planning and execution, serving in a management role, providing company-wide leadership.
• Experience in leading/managing all or a part of the clinical and/or business components of at least one Epic implementation beginning to end.

• Extensive experience managing projects, including within healthcare organizations. Includes execution and control of scope, budgets, schedules, issues, risks, testing, training and end user adoption. Professional maturity and discretion to maintain both confidentiality and an objective perspective when working with sensitive and confidential information

ADDITIONAL INFORMATION:

• Demonstrated ability to work successfully with professional and non-professional staff representing diverse cultures, occupations, professions, needs and priorities
• Ability to effectively utilize external vendors and resources throughout the organization
• Strong negotiation, consulting and arbitration skills

• Experience in the use of desktop software such as Word, Excel, Outlook, PowerPoint, Project, and MS Access.

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnetreg;-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jeffersonrsquo;s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold amp; Think Differently and Do the Right Thing

As an employer, Jeffersonmaintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.