Lead Info Technology Engineer

PRIMARY FUNCTION:

Responsible for design and development of facilities to extend and enhance the IT Infrastructure for all telephony, networking, database, compute and/or storage. The incumbent will possess the highest level industry recognized certification in Networking/Telephony, Database, Compute or Storage Domains with commensurate experience in engineering solutions. The position will serve as principal engineer and coordinate the engineering resources efforts needed to deliver an engineering solution.

ESSENTIAL FUNCTIONS:

• Lead multi-discipline design teams to provide solutions and capacity planning of a complex IT infrastructure.
• Plans and configures equipment and services throughout the on prem or cloud environment(s) including wireless communications, switches/routers, VoIP, SAN, or server.
• Responsible for resilient (clustered) systems installed across multiple physical and/or virtual data centers, multiple locations. Design, configuration, and support the continuum from firmware updates to cloud services to control plane.
• Responsible for researching emerging technologies in the areas of responsibility and keeping abreast of industry technology trends, available products and services.

Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson.

OTHER FUNCTIONS AND COMPETENCIES:

• Works with vendors/carriers for tertiary troubleshooting enterprise issues.

• Comprehensive knowledge of the fundamental concepts appropriate domain
• Respond to issue escalation and service interruption as required. Operational support responsibilities including, performance tuning, license management, installation of software upgrades, user support, and systems monitoring. Works closely with internal technical teams and vendors to troubleshoot and resolve any incidents and problems.
• Provide Operation Support on amp; off hours; including but not limited to build and/or upgrade support.
• Create design documentation including ldquo;as builtrdquo; documents, design summaries, migration plans, and Visio diagrams as appropriate. Documents internal process, end user documentation and builds knowledge base for the ISamp;T organization as it relates to technical details, project details, and root cause analysis.
• Maintain effective external relationships with vendors, consultants, and service providers; leverages these relationships to ensure that the best fit solutions and resources available to Jefferson.

Design, develop, configure and sustain engineering support of all services.

Typical Duties amp; Responsibilities:

• Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance and security.
• Design, develop, and implement highly available, multi-region solutions within Microsoft Azure
• Analyze existing operational standards, processes, and/or governance to identify and implement improvements

Bachelors Degree preferred.

Highest level industry recognized certification in networking/telephony (e.g. CCIE,) Compute (e.g. MCP in key area, VMware Certified Professional - VCP, RedHat Certified Engineer ndash;RHCE,) Database (e.g. Vendor Specific Certification: - MCSA: SQL Server related Advanced Certification, EPIC: Operational Database Administrator or Storage (e.g. Vendor Specific Storage Certification: Pure FlashBlade/Array Architect Professional, Hitachi Vantare Qualified Professional, EMC Isilon Administrator)

_________________________________________________________________________

Seven years + in a relavant operations position

Five years as a lead engineer in relevant position

Three years in depth experience in a single domain

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ADDITIONAL INFORMATION:

Maintains current knowledge of relevant technologies as assigned. Participates in special projects as required.

Technical awareness: ability to match resources to technical issues appropriately.

Service awareness of all organizationrsquo;s key IT services for which support is being provided.

Understanding of support tools, techniques, and how technology is used to provide IT services. Have knowledge of tools, equipment and materials common to voice and data systems.

• 4+ years of Microsoft Azure experience involving design, deployment, configuration, and optimization.
• 6+ years of experience with IaaS and PaaS solutions
• Experience in the design and operation of large scale enterprise infrastructure, databases, and application systems
• Experience working within an Agile framework; experience working within an ITIL service delivery framework
• Experience in IaC development with Terraform, Azure CLI, and Ansible
• Experience scripting with Azure PowerShell
• Experience with Windows, Linux VMs, networking, routing amp; firewalls
• Experience with Azure services such as AKS, Azure Analytics amp; Data warehouse Platforms, Azure policy, Azure Site Recovery, etc
• Proficient with GIT, ADO to perform source code management
• Experience with ServiceNow
• Competence in a wide range of IT skills including networking, systems administration, data protection, information security and CI/CD tooling

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow#39;s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educashy;tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.