IT Generalist II

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Ensures that the University's computer equipment is configured to conform to FIU's established guidelines. Maintains FIU owned computers for Faculty and staff including local and network printers, desktop computer, departmental laptops, mobile devices and their supported software. Repairs equipment malfunctions and provides technical support at an onsite location.

• Provides hands-on desk-side quality support for faculty and administrator to resolve technology related problems and ensure customer satisfaction.
• Ensures technical requirements are properly integrated with existing processes.
• Writes functional and technical documents and specifications.
• Creates and documents training resources and documentation as needed.
• Utilizes remote assistance software for troubleshooting and resolving issues as needed.
• Works closely with internal departments to resolve issues that may affect technology infrastructure.
• Collaborates with other IT members outside of the division to ensure all technology related access and support software is operational.
• Manages moderate to complex troubleshooting for Windows/Mac OS including Division of IT supported Software.
• Evaluates equipment, components and software for use in a moderately complex technology system.
• Designs, develops, tests, debugs, installs, maintains, implements, modifies and supports new or existing applications in accordance with standard practices.
• Maintains familiarity with installed software standards and procedures and provides technical guidance to staff.
• Serves as source of information on trends, research, applications, products and effective practices related to technology use for implementation.
• Performs essential duties in any emergencies such as hurricanes, storms, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.

• Bachelor's degree in Computer Science or related technology field and two (2) years of experience in the field; OR six (6) years of related experience; OR an equivalent combination of relevant education and/or experience.

• Knowledge with client and server side best practices for operating system management and redundancy, utilizing Microsoft.
• Customer service experience.

• Administrative

• $45,000 - $50,000

Begin time: 8:00 AM
End time: 6:00 PM

There are 2 different shifts during the hours of operation

• Expanded Background Check

• Ability to work flexible hours as needed.
• May be required to travel to FIU Campuses.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.