2024-2025 Housing Residential Experience, Student Desk Operations Lead

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

The Desk Operations Lead (DOL) is a part-time, paraprofessional staff member of the Department of Housing and Residential Experience at Florida International University The Desk Operations Lead works closely with all Residential Experience Staff in their particular area of placement The Desk Operations Lead is responsible for front desk operations The Desk Operations Lead assists Building Leadership in the administrative oversight of the front desk area and provides additional support in the residential hall management

The Desk Operations Lead is expected to perform a variety of duties that contribute to the overall operation of the front desk in the residence hall The Desk Operations Lead is expected to:

Provide excellent customer service to students, families, and staff by phone, email, and in person
Abide by and enforce Housing & University policies, rules and regulations and provide documentation of policy violations to
a supervisor
Uphold and maintain confidentiality with sensitive and protected student information
Be a receptionist for the front desk, serving as an information resource to callers, taking messages, and forwarding calls
appropriately
Report building maintenance concerns through work orders or on-call protocols
Complete administrative tasks (reviewing desk logs, completing core changes, timekeeping, and communication)
Conduct weekly key audits and key management
Monitor and keep inventory office supplies
Assist with trainings, staff development, and evaluations (as needed); may also assist with interviewing and hiring
Support building opening/closing processes
Staffing front desk if Desk Assistant staff are unavailable
Attend staff/training meetings as required
Maintain front desk schedule updated and tracking shift swaps and hours worked
Complete all mandatory trainings required by HRE and FIU Compliance office
Assist with departmental events such as Fall Showcase, Admitted Students Day, Move In and Move Out
Serve as mandated reporters and refer students to appropriate resources on campus
Be aware of services and resources available to students in order to make appropriate referrals
Assist and refer emergency crisis situations to supervisors and submit proper documentation post incident
Perform other duties as assigned by supervisor(s)

Federal Work Study

The following criteria must be met in order for a student to be given initial consideration as a candidate for the DOL position:

Be a currently enrolled at FIU as a full-time undergraduate or graduate student and make progress toward academic progress/graduation
o Undergraduate: Possess and maintain a minimum semester and cumulative GPA of 25 Gradate: Possess and maintain a
minimum semester and cumulative GPA of 30
Worked as a Desk Assistant for (1) one Fall and (1) one Spring semester
Able to work on Thursdays from 3pm to 6pm
Applicant must be able to work various front desk shifts including overnight, early morning, and weekend shifts
Must meet all eligibility requirements for employment as stipulated by Florida International University and pass a criminal
background check and fingerprinting

• Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
• Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
• Upon credits decreasing, award being canceled, or graduating, FWS employment must end.

Front desks are open 24/7 and remain operational throughout break periods: Thanksgiving, Winter and Spring break The Desk Operations Lead will receive a biweekly paycheck for their hours worked during the applicable pay period FIU students cannot work more than 20 hours per week while classes are in session during the academic year (students are permitted to work up to (30) thirty hours per week during break periods and in the summer)

$16.00/Hour

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.