Manager Administrative Services

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Provides leadership and support for the administrative operations within the Residential Experience unit. This position will direct a broad spectrum of administrative and organizational functions, and performs all necessary functions related to the collection, interpretation, and use of institutional data for reporting, planning, assessment, and decision making. Additionally, this position assists in the formulation of methods and procedures and enforces already established standards through standard operational procedures development and uses independent judgment within established parameters and refers to supervisor regarding all matters not covered by parameters. The Manager for Administrative Operations must have the capacity to help envision and develop new processes and procedures, coordinate new assessment initiatives, and establish and foster information sharing strategies.

• Responsible for developing, maintaining, disseminating, and enforcing policies, procedures, and guidelines for Residential Experience Operations in addition to maintaining the areas operational calendar.
• Interprets and ensures compliance with departmental and University policies, guidelines, and other relevant regulations.
• Develops and maintains procedural manuals for all automated and manual housing residential experience processes, procedures, and functions.
• Gathers information, analyze data, and compile reports to support or inform management decisions and department goals; including but not limited to satisfaction, effectiveness, and housing management system use for the areas of responsibility creation of visual representations of data while assisting heavily in reporting and presentation of findings to Residential Experience team, and Housing & Residential Experience leadership team.
• Assists with management and preparation for semesterly Move-In/Out with internal units.
• Manages department initiatives or collateral assignments. Collaborates with team members and community partners to gather feedback, provide cross-support to initiatives, and implement community-wide programs.
• Manages all Residential Experience employee selection processes and regularly communicates with Housing & Residential Experience Human Resources on those processes.
• Directs front desk management across campus and meets monthly with Residential Experience Coordinators/Assistant Residential Experience Coordinators about desk operations within their respective buildings.
• Represents Residential Experience on departmental committees and work groups.
• Builds and maintains positive professional relationships across the department and campus.
• Supports the execution, successful implementation, assessment, and marketing of residential experience outcomes.
• Manages assigned programmatic budget.
• Supervises, trains, and evaluates Graduate Assistants and Desk Operations Leads.
• Responds to emergency and crisis situations and serves in the on-call duty rotation on evenings, weekends, and holidays, as needed. Immediately notifies Housing & Residential Experience leadership of all emergencies and unusual occurrences. Serve as a resource and make referrals for residents and staff experiencing personal challenges and crises.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Serves as a University card user for departmental transactions. Adheres to University credit card policies and procedures.
• This position will be included in the On Call rotation.

Bachelor's degree in business or related field and four (4) years related business or administrative experience, or Master's degree in business or related field and two (2) years related business or administrative experience.

• Master's Degree in Student Affairs, Higher Education, Human Relations, or related field.
• Experience and/or knowledge in learning theories, advising, and counseling techniques, along with knowledge of student development theories and practice.
• Strong project management skills and experience. Ability to manage multiple projects.

Administrative

$50,00-$60,000

Begin time: 8:30 AM
End time: 5:00 PM

Operating University Vehicles (all types)

• Driver's License Check
• Fingerprinting Check
• Expanded Background Check

• Handles information of sensitive and confidential nature in the utmost professional
• Ability to work flexible hours as needed.
• Ability to work evenings, weekends, and holidays.
• May be required to be On-Call as needed by the University.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.