2024-2025 Housing Central, Student Housing IT Assistant

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

The Student Housing IT Assistant position is an integral member of the Housing and Residential Experience department. The Housing IT Student Assistant works collaboratively with the IT Assistant Director and other staff members to ensure effective and efficient delivery of services and information. Together, the Housing IT Student Assistant and IT Assistant Director support the mission, vision, and values of the Housing and Residential Experience Office. With the goal of providing excellent services to staff and students in the residence halls, Housing IT is responsible for assisting with day-to-day administrative responsibilities that ensure technology operates efficiently in our department.

General Expectations

The Housing IT Student Assistant will:

• Serve as a resource for staff, residents, families, and other campus community members and should be familiar with the services and opportunities provided by Housing and Residential Experience, the Division of Student Affairs, the Division of Information Technology, and other university departments and offices
• Be knowledgeable of and able to communicate Housing and Residence Experience procedures and policies to residents specifically around technology
• Be able to respond and troubleshoot issues after hours and on weekends

Administrative Responsibilities

The Housing IT Student Assistants will:

• Serve as first point of contact and assist with resolution of internet connectivity issues (WiFi and Ethernet)
• Provide preventative maintenance for computers, printers, Digital Signage, and technology across department buildings
• Organize inventory and track items in storage space, computers, and valuable assets
• Provide updates to integrated systems
• Complete special projects as assigned by IT Assistant Director
• Provide hardware and software support to Housing staff
• Replace batteries in locks
• Check tickets submitted by students and staff
• Troubleshoot issues with locks
• Surplus items not needed
• Be good stewards of assets such as tools and other equipment
• Facilitate equipment requests
• Help users in multi-purpose rooms setup and use the technology
• Update IT procedures manual on an on-going basis
• Troubleshoot issues with electronic key boxes
• Troubleshoot issues with Toshiba printers

Customer Service Responsibilities:

Housing IT Student Assistants are:

• Expected to maintain a positive attitude that is welcoming to residents/guests and supportive of the University and the department
• Expected to provide excellent customer service to students and parents by phone, email and in person regarding any housing and residence experience questions, concerns, and requests around technology
• To uphold and maintain confidentiality with sensitive student information
• Expected to maintain a high level of professionalism in communication with residents, staff, and guests
• Familiar with the different offices and services available to students at the University in order to make appropriate referrals to residents in regards to technology
• Wear department provided polo shirt and name tag
• Expected to be attentive to their staff email and Microsoft Teams
• Expected to use 2-way radios as needed
• Expected to use Engage App to troubleshoot locks in Tamiami Hall

Federal Work Study

Minimum Qualifications

• Housing IT Student Assistants must have a 2.5 cumulative GPA at the time of application and maintain a 2.5 cumulative and semester GPA for the duration of their employment
• Housing IT Student Assistants must be full - time registered students
• Housing IT Student Assistants must be and remain in good conduct standing with the Department and University, including no significant or recent student conduct history
• Previous experience with information technology systems, networks, and/or computer support
• Prior to employment, Housing IT Student Assistants must successfully complete a background check and fingerprinting as per the Housing and Residential Experience requirement
• Work 20 hours per week during the academic semesters
  

• Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
• Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
• Upon credits decreasing, award being canceled, or graduating, FWS employment must end.

• Will be scheduled for no less than 15 and no more than 20 hours per week during the academic year
• Attend and actively participate in any mandatory staff meetings and training sessions as scheduled.
• Request and obtain approval from a supervisor prior to any shift changes or absences.

$15.50/hour

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.