Remote

ServiceNow Platform Architect - Remote - Active Top Secret Clearance Required Information Technology

SOC LLC
United States, Pennsylvania, Philadelphia
Oct 17, 2024
ServiceNow Platform Architect needed for a Direct Hire opportunity with SOC's client to work Remote. Candidates must have an active Top Secret clearance to be considered for this role. As a ServiceNow Architect, play a crucial role in the design, development, and implementation of ServiceNow solutions within Federal organizations. Responsible for analyzing business requirements, architecting solutions, and leading the technical implementation of ServiceNow platform capabilities. This role requires a deep understanding of ServiceNow architecture, best practices, and a strong ability to translate business needs into technical solutions. Responsibilities:* Lead the design, development, and implementation of ServiceNow solutions in alignment with federal government requirements and standards Establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. Interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions. Architect, configure, and customize ServiceNow applications/modules such as Incident Management, Change Management, Service Catalog, and CMDB to meet organizational needs Setting up a CMDB process comprising analysis, plan, design and implement phase. Manage all customer CMDB's end to end and run scheduled report outs. Provide configuration management support to multiple IT projects simultaneously. Possess comprehensive knowledge of the configuration management field and ability to complete difficult and complex assignments. Must have experience in implementing and using configuration management for multi-environment IT applications. Ability to implement and work on various IT Infra & Application using ServiceNow Discovery & Service Mapping is a prerequisite. Having deep knowledge of Business Service Maps and configure Availability reporting is a must Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner. Provide expertise in integrating ServiceNow with other systems and applications within the federal government ecosystem. Develop and maintain documentation related to ServiceNow architecture, design decisions, configurations, and integrations. Conduct code reviews and provide guidance to development teams to ensure adherence to best practices and standards. Stay abreast of ServiceNow updates, releases, and emerging technologies to drive continuous improvement and innovation within the platform. Collaborate with security teams to ensure ServiceNow solutions meet federal government security requirements and comply with relevant regulations such as FISMA, NIST, and FedRAMP. Assist in troubleshooting and resolving complex technical issues related to ServiceNow implementations. Advocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clients Define solutions across the platform that align to out of the box capabilities. Trusted advisor to executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies. Management consulting experience with ability to travel up to 25%. Skills: Ability to evaluate the current environment, gather needs, and propose a recommended CM (Configuration Mgmt) solution. Ability to define and design Configuration management standards for the technology. Ability to define manageable CM processes (check-out/check-in, merge, build, release, etc.) and implement them. Ability to automate major processes. Have a passion for Programming and problem solving. Knowledge on Object Oriented Programming Concepts (OOPS) and Object-Oriented Design Principles. Knowledge of Python, Shell scripting and PowerShell will be needed. Should have working experience in event management module, integration with event management module from monitoring tool. Should have working experience in Cloud Management Module of ServiceNow. Should have built some automation script for customer to save cost. Should have knowledge on integrating multiple tools as per requirement and should be capable enough to write script in any language Should have knowledge on cloud platform like AWS, Azure Debugging skill along with coding skills is very important Well aware of the importance and techniques of writing unit testable code Prior knowledge of ITIL process will be an added advantage Have a passion for Programming and problem solving Should have knowledge on building any solution in ServiceNow for any modules like, ITSM, Portal, Catalog, HR Module, ITBM, SOC & GRC etc. Should have minimum 5 to 7 yrs of experience in ServiceNow development. Should have knowledge on the Custom application development. Excellent coder using Java, JavaScript's, Angular JS, HTML, CSS, Bootstrap framework Should have working experience in portal development in ServiceNow. Good knowledge on adding multiple pages and adding widgets on portal in ServiceNow Should be able to build custom widgets as per the need for each requirement Should have knowledge on the domain separation and how portals and catalogues will work for domain separated instance. Well versed with data exchange formats like JSON, XML Coding knowledge in ServiceNow. Should know how to write business rule, Script includes, Email Notifications, Have knowledge on Server side and client-side scripting in ServiceNow. Have knowledge on workflow build or modify workflows based on client requirements. Knowledge on building Catalogs, variable sets, Client scripts, UI Policies, UI Actions, and ACL. Debugging skill along with coding skills is very important Basic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc. Customer service and communication skills: Ability to work graciously with users while resolving their issues Required Experience: Minimum 5 to 7+ years of ServiceNow Platform Architect Experience is required Bachelor's degree in Computer Science, Information Technology, or equivalent work experience Minimum 3 to 5 years of ServiceNow Security Operations Experience Meet and maintain the requirements to work in a FedRAMP environment OR Complete disconnected environment?(i.e. undergo a background screening, reside on U.S. soil, and prove status as a U.S. Citizen, U.S. National, or a U.S. Person) Federal Secret clearance required, Top Secret Clearance Preferred Experience working with functional business leaders Experience identifying business objectives and developing outcome-focused roadmaps Enterprise Architect certification preferred (Togaf, IT4IT, etc) Cloud platform certification(s) preferred Familiarity with Enterprise Workflow Platform ServiceNow Certified System Administrator (Preferred) ServiceNow Certified Implementation Specialist - IT Service Management (Preferred) Employment Pre-requisites The following requirements must be met to be eligible for this position: successful completion of a background investigation and drug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.