Application Specialist

Howard Community College

tuition reimbursement, 403(b)

United States, Maryland, Baltimore

Aug 29, 2024

Position Details

Position Information

About Us	Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title	Application Specialist
FLSA	Non-Exempt
FT/PT	Full Time
Hours Per Week	37.5
Work Schedule	M-F 8:30-5
Grade	10
Minimum Compensation	$44,959
General Responsibilities	The application specialist is responsible for the oversight and processing of applications for admission to the college, managing multiple tasks involving importing, scanning and data entry of applicant documents utilizing the client relationship management system ( CRM) and student information system ( SIS). Ensures that all required application documents are received and maintained in the student record. This role functions as a part of a team and is the behind the scenes support of student admission documents and processes.
Work Performed	Processes and maintains a large caseload of admissions applications and creates new student records including and not limited to, dual enrolled, traditional, international, immigrant, honors, and clinical applicants. Provides guidance and support through the admissions process assisting students, as needed, with the submission of required documentation and ensuring application completion. Employs technology to assist students with navigating the admissions application process. Provides on-going quality communication, effective customer service and support to applicants by using consistent, effective outreach and follow-up, including phone calls and digital communication, while ensuring compliance with regulatory requirements. Reviews necessary documents for various application requirements, including test scores, letters of recommendation, essays, and residency and financial documents. Follows up with applicants regarding their admissions status. Maintains and updates accurate applicant records and files along with collected student information using the college's client relationship management (CRM) system and the student information system (SIS); creates and submits reports. Scans and documents application materials, including documents received through mail, email or digitally. Accurately and securely processes all incoming transcripts and utilizes system workflows to move transcripts, and other student documents, for record updates. Assists with other application specialist functions as necessary. Maintains confidentiality and security of student information and records compliance with laws and policies. Attends all appropriate conferences, workshops, meetings, and participates in other professional development opportunities. Resolves problems related to areas of responsibility. Attends staff development activities and updates skills as required and as necessary. Performs other duties as assigned.
Minimum Education Required	Associate's degree
Minimum Number of Years Experience Required	1
Other Knowledge Required	Formal Education, Courses, Training Programs, and Experience Associates degree with one year of experience required; bachelor's degree preferred with three years' experience preferred. Knowledge of student and communications management system, digital imaging software and web content management system required. Outstanding computer skills required, including mastery of the internet, and Microsoft Office. Ability to pay attention to detail and prioritize multiple tasks and changing priorities required. Excellent knowledge of web site development and student systems preferred. OTHER REQUIREMENTS Excellent oral and written communication skills required. Ability to maintain strict confidentiality. Regular attendance is a requirement of this job. Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity. Licensing or Certification Required N/A Knowledge of Operations, Systems, and Procedures General knowledge of college policies, procedures and services. Detailed knowledge of policies, procedures and services, particularly those related to transfer, articulation and general education requirements. Knowledge of federal and state privacy laws and college policies, and procedures for compliance. Experience with Ellucian Recruit & Colleague preferred. Familiarity of the internet, Microsoft Office, web site programs, electronic calendars, Microsoft Outlook, voicemail and other online systems, including ARTSYS, CollegeView, and College Source. Knowledge of transfer institutions and all materials required for transfer. Equipment Used Computer, scanners, laser and other printers, and a variety of other office equipment, including printers, photocopier, fax machine, and others; display equipment; LCD and other audiovisual equipment Publications Used Catalogues, schedule of classes, advisors' manual, transfer and ARTSYS publications, Higher Education Directory, software manuals, and numerous other HCC and transfer institution publications.
Working Conditions	Evening hours required one day per week. Saturday hours and overtime required seasonally. Occasional lifting of boxes and files; extended work involving standing. Fast-paced, exceptionally busy office; continuous interruptions due to phones and walk-in, which can interfere with the ability to maintain concentration and stay on task. Relatively high noise level due to office location and volume of students and phone calls. Office temperature fluctuates significantly at times and can be extremely warm or cold. Personal safety - eyestrain due to extended time at computer terminal. Stress related to pace and work volume. Local and regional travel required.
Supervisory Postion?	No
Division	Enrollment Services (Div)
Department	Admissions & Advising

Posting Detail Information

Posting Number	B394P
Number of Vacancies	1
Best Consideration Date	08/05/2024
Job Open Date	07/25/2024
Job Close Date	08/22/2024
Open Until Filled	Yes
Job Category	Staff
Benefits Summary	Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.
Applicant Instructions	*Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings	https://howardcc.peopleadmin.com/postings/4140
EEO Statement	Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.