Student Finance Supervisor

Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Employee is responsible for processing and monitoring of the student payment plan which includes working with an external processor. Employee is responsible for supervising the application of financial aid to student accounts. In addition, the employee is responsible for supervising the student refund process ensuring compliance with all applicable requirements and coordination with external refund processor. Responsible for monthly AR Reconciliation. Employee is also responsible to assist in systems support including annual updates to the tuition rate tables. Supervises the monitoring and processing of students' electronic loans and direct loans in compliance with federal guidelines. Work is performed in compliance with the college's established requirements and in coordination with college policy and procedures.

Work directly with external payment plan servicer to coordinate student application, balance upload, payment download, adjustments, and periodic servicer system updates.

Responsible for all required testing related to the payment plan system.

Prepares training material for students and co-workers including other student services personnel, such as NelNet training (in-person or PD session) and in-house payment plan training.

Responsible for the reconciliation of payment plan accounts by comparing payment files, chargebacks, and journal entries for credit card fees.

Responsible for reviewing and monitoring all payment plan accounts (external and internal) for credit students, including billing every student who defaulted in the payment plan after the last payment of each term. Maintains proper restriction holds on delinquent payment plan student accounts.

Responsible for monitoring SPAM balances. Running reports, reviewing accounts, and working with other departments accordingly.

Responsible for running sub-ledger reports - review GL reports, report discrepancies, and process.

Responsible for maintaining payment plan student records in Perceptive Content.

Counsels and assists students with payment plan enrollment and prepares communication to contact students and responsible parties.

Provides input and reports to assist with monthly collection of all payment plan payments.

Process the chargeback from the external payment plan and prepare the necessary documentation for billing.

Researches and analyzes customer accounts resolving any discrepancies.

Assist and help students over the phone, by email, and in person, with issues related to registration charges, financial aid, collection inquiries, and BankMobile refunds.

Responsible for BankMobile enrollment file management.

Supervises applying of financial aid to student accounts ensuring all refunds comply with college, federal, and financial aid guidelines.

Send communication to students who need to set up refund preference online to have access to their refund quicker.

Responsible for the oversight of all Federal Checks in Excess, Time Out Disbursements, and uncashed paper checks in coordination with financial aid and finance office staff.

Liaison between external refund processor and the college for student service matters.

Supervises coordination with external refund processing.

Supervise the application of Workforce, Career, and Community Education payments including the collection of returned funds, including NSF checks.

Responsible for monthly reconciliation of cash receipts and financial aid to the general ledger accounts, research and forward for correction, and enter journal entries when needed.

Responsible for monthly reconciliation of clearing accounts, research and forward for correction and enter journal entries when needed.

Prepare and present Finance/Cashier's Office slides at the New Student Orientation, as needed. Represents the office at on-campus events.

Assists in the preparation of external communication including, payment due dates, billing schedules, customer training materials, and website content.

Assist in the de-registration process by triaging students for payment plan and for those who paid partially.

Performs general cashiering duties during periods of high traffic throughout the year.

Performs other duties as assigned.

AA Degree required, Bachelor's degree preferred.

A minimum of 5 years of experience in higher education student account analysis.

Knowledge of accounting principles and procedures related to accounts receivable and revenue.

Cash handling experience.

Knowledge of financial aid federal and state regulations.

Ability to work independently to locate and resolve problems.

Ability to analyze and tabulate various reports.

Ability to interact tactfully and to deal courteously and effectively with others.

Ability to satisfy student inquiries related to accounts receivable.

Understand Payment Card Industry data security.

Understand the Family Education Rights and Privacy Act ensuring confidentiality of all student documentation.

Ability to maintain strict confidentiality.

OTHER REQUIREMENTS
Regular attendance is a requirement of this job.
Ability to communicate effectively, both verbally and in writing.
Ability to have a flexible schedule as hours fluctuate during periods of high demand such as lunch coverage or start of the term.
Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

Highly stressful position due to high volume of work, confidentiality, dealing with entire college community, outside vendors and agencies.
Overtime may be required during heavy registration or billing periods.
Position requires a great deal of organization and coordination skills.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.