Order Management Lead

13

Planning & Fulfillment Manager

In this role, you will be responsible for the Order Management Team at ELDS in Pinetops, NC. You will boost customer satisfaction by performing all tasks to high-quality standards in accordance with relevant processes and guidelines.
You will coordinate the team to accomplish various activities associated with order management, order tracking, customer communication, and after-sales support. You will implement business process improvement initiatives and develop tools/apps based on business strategy to measure and ensure customer satisfaction metrics are met while improving business performance.
The work model for the role is: Onsite
You will be mainly accountable for:
* Managing the resolution of customer issues, including order, technical, and payment-related issues.
* Leading post-sales and customer claims management and ensuring the issues in factories are addressed.
* Providing appropriate solutions for customer requests and overseeing the coordination with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account blocks and suspensions, etc.
* Ensuring the documentation related to orders is collected and archived, and assumptions and decisions made during the process are recorded in the systems, within your area of responsibility.
Our team dynamics
You will join a dynamic, talented, high performing team, where you will be able to thrive.

• Bachelor degree in Engineering, Business, or Supply Chain Management PLUS minimum 5 years of relevant experience in a Customer Service role OR Associate degree in Engineering, Business, or Supply Chain Management PLUS minimum 8 years experience in a Customer Service role OR High School /GED PLUS minimum 10 years experience in a Customer Service role in a manufacturing environment
• Verbal and written communication including MS Office, Excel, PPT
• Data analysis and reporting
• Manufacturing and/or factory experience preferred
• SAP a plus
• Candidates must already have a work authorization that would permit them to work for ABB in the US

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf
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