Technical Support Specialist Intern - Summer 2025

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Technical Support Team Lead

As an intern, you will have the opportunity to gain hands-on experience through various projects. Each day, you will acquire knowledge by performing tasks as directed. You will also showcase your expertise by supporting ABB's operations and enhancing personal education/employment opportunities.
The work model for the role is onsite in New Berlin, Wisconsin
Please note that no relocation assistance or stipend will be offered for this position. Candidates must reside within a 50-mile radius of the office location. Candidates are expected to manage their own commuting arrangements.
You will be mainly accountable for:
*Providing technical support via phone & email for common problems related to the application of LV (Low Voltage) Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
*Analyzing problems and initiate effective measures for their solution. Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction. Participate proactively in contributing feedback to the Quality department regarding product quality issues.
*Executing product warranty while ensuring customer satisfaction and simultaneously achieving cost control objectives. Provide labor authorization for independent service representatives known as the Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on Drives at customer sites throughout North America. Execute policy to help support Drives that are out of warranty.
*Maintaining communication with other departments to stay abreast of product release and up-dates. Maintain technical competence in troubleshooting and repair of Drives.
*Entering each reportable case as applicable in the Salesforce Case Management System. Provide adequate notes in the case for each call.
*Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.

• Currently enrolled in a bachelor's or master's degree program in electrical engineering, in the United States.
• Intern must have reliable transportation to and from the worksite.
• Must be legally authorized to work in the United States without company sponsorship now and in the future.
• Utilize critical thinking skills to analyze complex situations and develop strategic solutions
• Effectively organize and prioritize tasks to meet deadlines
• Demonstrate the ability to handle multiple tasks simultaneously without compromising quality
• Collaborate with team members to convey ideas, share information, and provide updates on project progress

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_ screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_ formattedESQA508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
The hourly rate is determined by things such as the successful applicant's qualifications, graduation year and experience. This position is expected to pay between $20 - $34 per hour.