Professional Services Engineer

REMOTE Role - Preferably in Michigan

The objective of the Professional Services Engineer (PSE) is to deploy technology solutions for clients and to ensure the growth of sales through effective delivery of professional services, accurate proposal development and pre-sales technical design. The PSE will help grow and expand the breadth and depth of solutions delivered to clients.

The PSE provides implementation services with a focus on medium-to-high level complexity tasks and functions associated with the project. The PSE provides technical support and assistance to the enterprise for project issues with a medium-to-high level of complexity.

• Deliver professional services with a focus on:
  • Client satisfaction
  • Quality
  • Technical excellence
• Perform end user project support primarily relating to desktop and mobile communications, network, server, security and storage
• Perform medium-to-high level network diagnostics and repairs as directed
• Develop Subject Matter Expertise in focused area(s) as needs dictate
• Professionally document all work performed and submit accurate timecards on a daily basis
• Assist other team member in maintaining accurate and up to date documentation of client's network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery Team
• Project Deployment
  • Assigned as lead to run technology projects
  • Implement client projects for cloud, security, network optimization, and overall performance of our customers' infrastructure
  • Work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clients
• Work with other team members to identify new revenue opportunities, primarily via projects
• Respond to communications from team members within timelines established by All Covered's communications standards
• Timely escalation of issues that prevents the PSE from performing the above job functions.

Key Performance Metrics

• 82% billed utilization / 91% effective
• Project quality (time/budget/quality)

Internal/External Contacts:

Daily interaction with team members and a variety of clients. The PSE works closely with IT service consultants, field engineers, project managers, subject matter experts, and market directors to ensure client satisfaction expectations are met.

• High School Diploma or equivalent required, Bachelor's Degree preferred
• 3-5 years of experience in network administration
• 2-4 years of desktop administration
• 3-5 years of operating systems experience (Windows, Mac, Unix, and/or Linux)
• 3-5 years of Exchange
• At least one of the following industry certifications is preferred:
  • MCTS/MCP Server 2008 or above
  • MCTS/MCP Exchange 2007 or above
  • CompTIA Server+

• Intermediate understanding / support experience with firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred)
• Intermediate understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 Switching.
• Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalate issues when necessary.
• Advanced knowledge of Microsoft Office applications.
• Advanced understanding of and experience with Backup processes, software and hardware
• Additional technical competencies per discipline
• Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools
• Must be a detail-oriented self-starter - function autonomously, with minimal supervision
• Strong team player
• Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language
• Strong customer service orientation
• Demonstrated dedication to consistent quality

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.