Sr Product Manager - Subscriber Protection

T-MOBILE USA, Inc.
$158,100.00 - $213,900.00
life insurance, vision insurance, flexible benefit account, paid time off, long term disability, 401(k)
United States, Washington, Bellevue
3625 132nd Ave Se (Show on map)
Oct 31, 2024
Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Job Overview The Subscriber Protection team is looking for a dynamic leader who combines vision, strategy, analytical competence, customer advocacy, and execution expertise. In this role, you will envision and strategize security products that align with T-Mobile's customer-first priorities. You will identify customer problems, assess technical feasibility, and align these insights with business goals. You will conduct thorough market research to inform product development and strategy, generate product requirements, determine specifications, and define long-term strategies. You will also develop and maintain the product roadmap, outlining the vision and direction for products, support and drive end-to-end technical delivery, ensuring coordination of all aspects of product development. As part of the Subscriber Protection team, you will focus on protecting customers across the network, including in-app, web, voice, and messaging experiences. You will develop and implement large-scale security solutions to safeguard customer interactions and data, stay updated on the latest security threats and vulnerabilities, and devise proactive measures to mitigate risks. You will work in coordination with the Principal Product Manager to develop and implement a cohesive vision for consumer security products at T-Mobile. The ideal candidate possesses curiosity, customer empathy, critical thinking abilities, strong analytical skills, and shown leadership capabilities to inspire and guide cross-functional teams towards common goals. Adaptability is crucial in this dynamic environment where no two days are the same. A passion for solving security problems at a large scale and protecting customer interactions across various platforms is crucial. This role is available at our Bellevue HQ and offers three days a week in person collaboration! Job Responsibilities: Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and strategy. Identifies target customer(s) for existing or future products, and designs and drives end user product research. Partners with business, internal/external team members and Leadership to understand current customer experiences, identifies areas of opportunity Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data. Uses rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment. Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making. Works with partners and follows enterprise process to secure and maintain product funding. Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process. Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations. Drives specific ad hoc analysis and presents information to executive level management on request. Influences product feature set and positioning strategies to improve customer experience, and drive or support growth. Works with external third parties to assess partnerships and licensing opportunities. Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product. Uses customer insights for product vision, strategy, roadmap, priorities. Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities. Create and foster an active VOC feed for themselves and team. Actively looks for opportunities to delight or meet customer's unmet needs. Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mentality. Creates an environment and culture where the team is immersed in customer-first attitude. Tests ideas with real customers to ensure that the product delivers the desired benefit. Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes. Owns the product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams. Scopes and ensures alignment on the prioritization of activities based on business and customer impact. Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap. Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority. Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedule. Generates and maintains dashboards and reports that track product health and success metrics. Conduct Product Quarterly Business Reviews (QBR's) and Steering meetings. Runs beta and pilot programs with early-stage products and samples. Collaborates with advertising and public relations to promote product. Supports sales, marketing, and other partner teams with the necessary product knowledge and additional documentation. Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support. Recognizes and communicates technical challenges to collaborators and makes educated trade-off decisions with the team. Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to partners at all levels.. Leads development of adoption tools and training materials. Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence). Relationship & People, Professional Development Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties. Develops positive working relationships with Customer groups or Customer Representatives. Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies. Develops adoption tools and training material. Education: Bachelor's Degree in related field Work Experience: 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. Knowledge, Skills and Abilities: Product Lifecycle Management Experience in delivering large and complex business/technology initiatives. (Required) Proven track record to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. Shown success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. Agile Project Management Experience with Agile backlog/project management tools. Advanced writing skills including the ability to write concisely and clearly for different audiences. Demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required) * At least 18 years of age * Legally authorized to work in the United States #LI-Corporate Washington Pay Range : $158,100.00 - $213,900.00 The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offeringmedical, dental and vision insurance, a flexible spending account, 401(k), employee stockgrants, employee stock purchaseplan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about2.5 weeks for new part-timeemployees annually - paid parental and family leave,family building benefits, back-up care, enhanced family support, childcare subsidy,tuitionassistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,check outwww.t-mobilebenefits.com. Never stop growing! T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.