Patient Engagement Pharmacist Call Center

• Performs all tasks associated with prescription order entry, adjudication, clinical review, drug regimen review, and patient outreach for centralized specialty and home delivery prescriptions.

• Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving clinical questions, and issues with claims in priority order.

• Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment to ensure excellent patient service and timely medication shipping.

• Coordinates care with providers for any prescription questions and/or clinical escalations.

• Maintains accurate medication and allergy lists in the electronic medical record for patients receiving home delivery medications.

• Serves as an expert in prescription processing workflow and a leader providing supervision and training to technicians and interns.

• Resolves insurance problems and communicates anticipated prescription delays to patients in a timely manner.

• Ensures compliance with Baptist Health policies, 340B program, accrediting body standards, FDA and manufacturer compliance, third party payers (including audits), and state and federal regulations.

• Ensures adequate processing and documentation of controlled substance medications, specialty medications, REMS medications, and other medications in compliance with state and federal regulations and payer requirements.

• Monitors drug shortages and implements solutions to avoid therapy and shipping delays.

• Maintains proficiency with 340B program requirements and assists with 340B audits and reports.

• Supports pharmacist and pharmacy technician onboarding activities and training program development.

• Completes pharmacist training and competency assessments.

Minimum Requirements

• Bachelor's Degree in Pharmacy or Doctorate of Pharmacy required.

• Current Kentucky and Indiana Pharmacist License or eligible.

• Previous call center pharmacy work experience preferred.