Operations Coordinator

Project Management - New Customer Onboarding

• Lead and coordinate the onboarding process for new customers, working closely with sales and account management teams to understand customer requirements and expectations.
• Develop project plans, timelines, and milestones for customer onboarding, ensuring smooth and efficient execution of all activities.
• Serve as the primary point of contact for customers during onboarding, addressing inquiries, and resolving any issues to ensure a positive experience.

• Coordinate cross-functional teams (Sales, marketing, production, logistics) to ensure a seamless integration of new customers into Kaneka operations.
• Coordinate with sales, accounting, and customers to complete new customer documentation.
• Coordinate with QA and CSR for shipping samples to customers.

Project Management - New Product Launch

• Coordinate with suppliers to ensure timely delivery of materials for new product development and production.

Materials Planning and Execution

• Create and manage purchase orders to suppliers and co-manufacturers to support all material needed for production; including raw materials, finished products, repackaging, and re-blending.
• Execute the physical inventory process at all co-manufacturers and 3^rd party warehouses.
• Initiate shipments within 3^rd party warehouse portals to ship and receive raw materials.
• Coordinate with QA and CSR to obtain and approve quality documents so CSR can effectively make finished products available to the customers.
• Obtain the correct shipping documents from co-manufacturers so CSR can effectively make finished products available to the customers.
• Facilitate inventory communications with all parties (Sales, co-manufacturers, customer service, quality) to ensure on-time deliveries of sales orders.

Must demonstrate the following emotional intelligence skills:

• Emotional Empathy
• Positive Attitude
• Excellent Communication Skills
• Flexibility / Adaptability
• Interpersonal Skills