Technical Service Specialist

Kaneka Americas Holding, Inc.
United States, Texas, Pasadena
Sep 27, 2024
Description Provide technical support to customers and internal teams regarding biopolymer products and applications Troubleshoot and resolve technical issues in a timely manner Develop and deliver technical training to customers and internal teams Create and maintain technical documentation to support product knowledge and application Collaborate with the sales team and Technology Laboratory to identify customer needs and provide technical solutions that meet those needs Stay current with industry trends and advancements in biopolymer technology Perform Kaneka 1 on 1 meetings as per KAH policy. Support other Kaneka businesses as requested by management. Participate in Company-related initiatives (i.e. Best Practices) as directed by management. Participate in regularly scheduled training (i.e. Safety, IT) as requested by management. Participate in local functions as needed. Actively engage with digital platforms (i.e. SAP) to efficiently perform duties related to the Biopolymers business. Must demonstrate the following emotional intelligence skills: Emotional Empathy Positive Attitude Excellent Communication Skills Flexibility / Adaptability Interpersonal Skills Qualifications Education Masters of Engineering (preferred) Bachelors of Engineering (required) Experience 3 years: Plastics processing or technical service (required) Skills MS PowerPoint (required) MS Word (required) MS Outlook (required) MS Excel (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)