Lead IT Support Professional

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Atlanta, GA

The College of Computing was established in 1990 as the first such College at a public university and the second in the United States. Since that time, the college has grown into a world-class leader in research and education. The graduate CS program is currently ranked 6th and the undergraduate 5th nationally by U.S. News and World Report. The College consists of five Schools that provide specialized and general computing education to the entire campus. With over 16-degree programs, including its world-renowned online MS in CS, we believe the College to be the largest Computing unit in the United States and, as such, one of the largest producers of computationalist at all levels and of all demographic backgrounds. The College is a part of the Georgia Institute of Technology, a unit of the University System of Georgia and is primarily located in the heart of Atlanta, Georgia.

Provide unit level technical leadership and/or expert advice and problem solving in support of a wide variety of users systems and applications. Position requires management and analysis of unique issues/problems which may be without precedent and typically functions with a high degree of autonomy. This position will interact on a consistent basis with: users within assigned unit which include management, faculty and staff personnel. This position typically will advise and counsel: senior unit management. This position will supervise: NA (team leadership only).

Job Duty 1 -
Provide technical team leadership to include formulating strategies and administering policies, processes and resources

Job Duty 2 -
Develop standard operating procedures or best practices for the unit.

Job Duty 3 -
Perform research and consulting roles in support of large projects in the unit.

Job Duty 4 -
Diagnoses and resolve highly complex technical problems associated with computer hardware, software and servers.

Job Duty 5 -
Lead in identification and implementation of hardware replacement or upgrades.

Job Duty 6 -
Provide expertise technical advice to unit management.

Job Duty 7 -
Deliver technical presentations to unit administration.

Job Duty 8 -
Perform other duties as assigned

Additional Responsibilities

• Work with the Associate Director of TSO in the technical support of instructional activity, including provide point of contact and customer interface regarding TSOs support of college instructional technology resources.
• Work with faculty and teaching assistants with the acquisition, research, development and implementation of instructional resources, and integration of advanced technologies involving work in data center, virtual environments, and lab environments.
• Provide expert technical advice and team leadership to include formulating strategies and administering policies, processes and resources.
• Manage technical problems, requests, and projects to assure quick resolution, best practices, and excellent customer service.
• Coordinate the provisioning of OIT and TSO services to meet faculty and student needs.
• Implement large-scale, automated approaches to operating system and configuration management and control of systems and HPC resources.
• Implement CoC technical plans, infrastructure, policies and procedures in instructional facilities.
• Monitor and maintain the general health and life cycle of instructional systems.
• Implement Institute computing and networking security policies and procedures, as well as develop written internal computing and networking policies and documentation.
• Develop and coordinate technical aspects of instructional technology fee grant proposals.
• Provide bid and proposal costing for strategic technologies.
• Be aware of and discuss technology trends and new products that could be used to enhance instructional facilities.
• Act as liaison to GT/OIT, other GT units and vendors regarding instructional computing capabilities.
• Participate in campus-wide forums for information exchange, planning, and policy regarding campus instructional technology initiatives and collaborative projects.

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience

Required Experience
Six to eight years of job related experience

• Experience managing technology in a highly distributed, multi-vendor environment.
• Be able to conceptualize immediate and future technologies and incorporate into a stable supportable production environment.
• Linux systems administration experience, preferably in a heterogeneous environment that includes Linux/UNIX, Mac OS X, and Windows client systems accessing physical and virtual Linux servers.
• Knowledge of Linux server installation and administration, system monitoring, hardware maintenance and troubleshooting, configuration and patch management, virtualization, containerization, private cloud, storage solutions, IP networking concepts, information security, identity and access management, and backup & recovery.
• Knowledge of a UNIX scripting language (e.g. perl, bash, etc.).
• Exemplary customer service skills and the agility to handle unusual technical requests.
• Possess excellent communications skills, the ability to make technical presentations, the ability to create technical documentation, a strong service orientation, and the ability to work well with other professionals in providing technical solutions in an advanced computing environment.

• Experience with Linux system management tool such as Salt, Ansible, etc.
• Experience with the installation and troubleshooting of GPUs.
• Experience with specific technologies such as Red Hat Enterprise Linux, Ubuntu, Kerberos, LDAP, Active Directory clients, DNS, SSH, and SMB/CIFS, and NFS files services.
• Experience with Virtualization and cloud technologies.
• Experience with backup tools.
• Experience with at least one programming language (e.g. Python, Perl, Java, etc.)

Degree Preferred:

Bachelor's degree or Master's degree in Computer Science or related field or equivalent combination of education and experience.

SKILLS
This job requires expert knowledge of and leadership skills in the installation and maintenance of highly complex information technology hardware and software, requiring recognized technical expertise. Included are skills in problem solving, decision making, technical/project leadership, customer service, system documentation and communications.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Pay Information:

Salary Range: $87,448 - $110,000

FLSA Status: Exempt

Schedule:

Monday - Friday; Hybrid

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening