Office Manager

Closing Date:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Required Education and/or Experience:

• Earned Bachelor's degree;

• Minimum of one year of customer service experience;

• Minimum of one year of budget experience.

Preferred Education and/or Experience:

• Two years of customer service work experience;

• Two years of budget experience;

• Multiple student management systems and database support;

• Prior work experience as an administrative assistant;

• Prior experience hiring and supervising employees;

• Prior experience with Workday;

• Prior work experience in higher education;

• Strong word processing, spreadsheet skills, editing skills, and communication skills.

Job Duties and Responsibilities:

Administrative Event Planning:

• Provide logistical support for event planning, implementation, and assessment;

• Complete event and special project tasks list in a timely and precise manner;

Care Team Support:

• Provide support and referrals to the Care Team and Care Team Request Form;

• Coordinate CARES Laptop program;

• Coordinate graduation regalia hardship program;

Customer Service:

• Provide assistance and clarification to potential students, current students, graduates, and/or program affiliates;

• Answer incoming calls/emails and forward them to the appropriate staff member if necessary and/or document all messages;

• Assist students in scheduling success coaching appointments

• Assist with overall customer service departmental goals by supporting other employees and/or student workers when needed.

Office Management:

• Assist with data entry, imaging, and electronic filing utilizing proprietary databases;

• Collate applicant, student, and graduate data and prepare required internal and external reports as assigned;

• Hire, train, supervise, and evaluate 3rd-floor Welcome Desk student work-study employees;

• Process incoming and outgoing mail;

• Maintain Student Success website;

• Support Student Success social media content.

Budget & Purchasing Support:

• Maintain office budget and office P-card;

• Support and coordinate office travel needs;

• Purchase and maintain office and programming supplies;

• Perform other duties as assigned.

Knowledge Skills, and Abilities:

• Knowledge and experience with office administration and reception;

• Knowledge of campus support services available to students;

• Knowledge and experience with databases, spreadsheets, and word processing;

• Knowledge of Workday hiring, budget reports, requisitions/purchase orders;

• Knowledge of WordPress, Google Services, Qualtrics, and Banner

• Supervisory skills;

• Create and review financial records and prepare reports;

• Strong Communication skills - both orally and in writing;

• Proofreading and editing skills;

• Website management skills;

• Excellent organizational skills;

• Problem-solving skills

• Ability to work independently when appropriate, as part of a team, and to follow instructions.

• Ability to prioritize and organize multiple tasks;

• Ability to demonstrate patience and accuracy in resolving student, faculty, and staff concerns;

• Ability to develop, interpret, and apply policies and procedures;

• Ability to use customer service initiatives to support students and the campus community;

• Ability to collate student data and maintain accurate progression reports;

• Ability to support diverse student populations.

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.