Tier I - Help Desk Specialist- Senior
Applied Insight | |
life insurance, flexible benefit account, paid time off, 401(k) | |
United States, D.C., Washington | |
1300 Pennsylvania Avenue Northwest (Show on map) | |
Sep 19, 2024 | |
Job Description
About Us: Innovating to solve real-world problems
Applied Insight enhances the ability of federal government customers to preserve national security, deliver justice, and serve the public with advanced technologies and quality analysis. We work closely with agencies and industries to overcome technical and cultural hurdles to innovation, empowering them with the latest end-to-end cloud infrastructure, big data, and cyber capabilities. Our expertise in cross-domain and boundary solutions, network analytics, DevOps, and low-to-high development is unique in our industry. We develop and deliver innovative products and applications that are deployed in highly sensitive customer environments and have broad applications for federal missions. On joining the Applied Insight team, you'll be working to solve real-world problems on missions that matter with people who share your passions and encourage your ambition. It's vital to us that we hire committed people who are great at what they do. We return that commitment by empowering them with the autonomy, support, and tools they need to fulfill their true potential. A day in the life (just a few of the things you may do on any given day):Provide Tier I support for requests for service through email, phone, or in-person interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk) Communicate information in an effective manner with a clear understanding so customer issues are successfully resolved Provide OIS Operations management with regular updates via email on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems Expected shift schedule: 6:00am - 2:30pm You will excel in the role if You have previous helpdesk experience supporting a Government agency in a fast-paced work environment You have previous experience providing exceptional customer service as the initial point of contact for users requesting assistance by email, phone call, and in person Triage and escalate IT issues to Tier II, Tier III, and OIS management appropriately What we are expecting from you (i.e. the qualifications you must have):
https://www.applied-insight.com/careers/open-positions/ EEO/AA including Vets and Disabled. COVID Policy: Prospective and successful candidates will be required to adhere with Applied Insight's COVID-19 policy. |