Student Services Specialist Senior (Admissions and Records)
 Maricopa Community College district | |
long term disability, tuition reimbursement
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 United States, Arizona, Phoenix | |
 Aug 31, 2024 | |
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Student Services Specialist Senior (Admissions and Records) Job ID: 320562 Location: GateWay Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $20.23 - $26.30/hourly, DOE Grade 111 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa
Campus Statement GateWay Community College is a Hispanic Serving Institution with one of the most diverse student bodies in the Maricopa Community College district. Over 50% of our students indicate Hispanic heritage, 70% identify as Black, Indigenous People of Color (BIPOC) and better than half of the student population represents more than 40 countries. GateWay is a College of Well- Being, committed to cultivating an environment of meaningful learning, engagement and connection. We are looking for equity-minded applicants who reflect, and demonstrate sensitivity to and understanding of, the diverse communities and populations that make Arizona a rich and vibrant place to live and work. When you join the team at GateWay, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice built on broad collaboration among faculty, staff, students, and community partners. In deciding whether to apply for a position at GateWay, you are strongly encouraged to consider whether your values align with our Vision, Mission, Goals, and Core Values of Character, Care, Connection, Contribution and Career. GateWay Community College is seeking to attract candidates who want to help us continue building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty to thrive. GateWay Community College understands that diversity is integral to excellence. We honor diverse experiences and perspectives, strive to create welcoming, inclusive, respectful learning environments, and promote access, opportunity, justice and well-being for all. Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options:
Job Summary Now hiring at GateWay Community College! Our exciting Student Services Specialist Senior provides one stop student support services for the college in the areas of admissions, records and registration. The person hired for this role will serve a diverse population of students, staff, faculty and community members in all areas of enrollment services. The Student Services Specialist Senior coordinates office workflow and provides training to other staff members. Essential Functions 40% - Lead for back office workflow, which may include incoming/outgoing transcripts, graduation-processing, eForms, National Student Clearinghouse; provides support to call center functions and staff; addresses concerns and resolves problems; composes edits and prepares correspondence and reports. Monitors quality assurance to include regular review (e.g. spot checks) to ensure accuracy of completed transactions, monitor reports related to enrollment in order to comply with district and government requirements. 20% Provides backup to back office processing as needed to meet deadlines, department goals; assists new and continuing students in person, over the phone and via email in all student services processes including admissions, registration, financial aid, and referrals to other related student services functions. 15% Assist with training and prepare training materials for new and current contact center staff, Distribute CRM leads and run CRM reports, answer incoming chats and texts, Monitor group emails 15% - Provides direct student assistance with enrollment functions such as admissions, registration, residency, enrollment verifications, etc. 10% Compiles and prepares data for supervisors on back office functions and workflow. Minimum Qualifications Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR High School Diploma/GED and four (4) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. Desired Qualifications A. Two (2) or more years' experience working in a One-Stop Enrollment Services and/or Admissions & Records Office B. One or more years' experience working with Peoplesoft (Student Information System) C. One or more years' experience compiling data and providing reports D. Experience maintaining, applying and communicating policies, procedures and regulations. E. One (1) year demonstrated leadership experience coordinating and/or leading project management and/or workflow F. One (1) or more years' of experience working with students from diverse backgrounds and cultures Special Working Conditions
How to Apply Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Additional guidance can be found here. Posting Close Date Open until filled. First Review on September 9, 2024. Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320562&PostingSeq=1 jeid-15264891c627894b923dd3fc1a4e8d07 | |