Service Center Technician I
Goldbelt, Inc. | |
vision insurance, paid time off, 401(k) | |
United States, New Mexico, Albuquerque | |
Sep 28, 2024 | |
Overview
Goldbelt Nighthawk offers sound solutions in software development and both defensive and proactive cybersecurity. Nighthawk offers an integrated, holistic cybersecurity workforce that is enthusiastic, continuously learning, and progressive. The team is fully committed to implementing dynamic cybersecurity solutions that effectively address the needs of customers. Nighthawk's flexibility and expertise across the cybersecurity field provides customized solutions to our customer's unique needs. Summary: The Service Center Technician I shall perform professional Service Center/call center services to DOI/IA users and log all Incidents in the Service Center Ticketing System. The goal of the DOI/IA Service Center is to address all IT issues and resolve as many incidents without escalation to other service groups. The Service Center Technician handles Tier 1 IT technical support requests, manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution, while maintaining favorable customer relations by handling requests in a tactful and professional manner. The goal for this group is to handle 60% to 70% of the user problems before escalating the issue to a higher tier. Responsibilities Essential Job Functions:
#CJ Qualifications Necessary Skills and Knowledge:
Minimum Qualifications:
Preferred Qualifications:
Pay and Benefits |