Sr Account Manager

The Senior Account Manager reports to the National Contract Manager. The major responsibilities of the position include, but are not limited to, the following duties:

• Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives in Cincinnati.
• Conduct quality assurance inspections, monitor, and manage their direct management team, along with the Security Officers in the assigned region
• Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders
• Serve as the regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time
• Oversee the training and operational employment of Field Supervisors and Security Officers
• Ensure the highest standards of conduct, appearance, performance, and training are being met at all times
• Keep the Senior National Contract Manager apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner

Other Requirements or Competencies

• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. - MS Word, Excel, Access, SharePoint).
• An understanding of security operations and contracts management preferred.
• Understand operational KPIs and ability to utilize data to drive operations.
• Strong interpersonal, critical thinking, time management, and multi-tasking skills required.
• A great communicator that gets the value of teamwork. Able to interact in a corporate environment and effectively communicate with all levels of management.
• Must be flexible and possess the ability to meet deadlines in a high tempo, ever changing, fast paced, sometimes stressful environment.
• Customer Service orientation required.

Education and Experience:

• Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and project management role.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Various periods of operating, transiting, and maneuvering in the field environments.
• Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone service.