Practice Manager III

About Corewell Health

Our new name signals our bold commitment to health and wellness. At our core, we are here to help people be well so they can live their healthiest life possible. Through health care and health coverage, we create more value. Through compassion, collaboration, clarity, curiosity, and courage, we make anything and everything possible. Through our people, we care for the whole person with respect, dignity, and love. Everyone deserves opportunities and resources for better health. Everyone deserves our relentless pursuit to innovate and always do better. Everyone deserves to have a community that is a wonderful place to live, work, learn and play. We believe health and well-being should be within reach for all. We believe the system to support the entire health and wellness journey starts with prevention. We believe that together we will make a difference. Together, we are here to make health better for everyone. Together, we are Corewell Health.

The Corewell Health Outpatient Clinic is a teaching clinic with resident physicians who practice alongside supervising physicians to improve healthcare through education and research. This partnership allows our physicians to provide quality care to all our patients. The practice manager will partner with an ambulatory nursing supervisor and both roles will be supported by two office coordinators. This position is integral to the day-to-day operations of the practice and work closely with physician leadership, clinical & clerical teams. Our patients come from all backgrounds, and each have their own unique and often complex care needs. We serve the underserved and are proud to provide this service to our community.

This practice manager III will lead a large team at our Royal Oak campus in the medical office building.

Our ideal candidate will have high level, specific experience working directly with and supporting providers as well as leading a practice team of RNs, MAs, and office assistants.

Scope of Work

Supervise and train office support staff to ensure optimal patient process flow and serve as a liaison between physicians and clinical staff in daily operations. Responsible for charge processing, A/R follow up, cash processing, patient flow, maintenance of scheduling system and patient medical records. Develop and implement policies, process improvement, and customer satisfaction initiatives.

Essential Functions

• Manage all business and clinic operations at the assigned site.
• Oversee the office staff in obtaining authorizations for all visit services and professional charge entry, department work queues, physician education, maximizing reimbursement and for all databases. Maintain department specific functions relating to the Charge Master. Direct and coordinate billing to meet all formats required by insurance carriers.
• Participate in the candidate selection process, manage employee performance, ensure adequate training of new and existing staff to maintain/enhance skills and other management functions for staff in the clinic as needed.
• Review/evaluate monthly statistical reports and make recommendations for revenue cycle initiatives and to include corporate initiatives.
• Ensure compliance with regulatory agencies and process improvement activities. Participate as a Joint Commission Steering Committee Representative as requested.
• Maintain, review, and adhere to Corewell Health East policies and procedures.
• Receive and resolve patient concerns with physicians and/or other staff within or outside the department as needed.
• Attend monthly, quarterly, and annual divisional meetings and coordinate regular office staff meetings.
• Serve as operational back up, when applicable with clinical skill validation, within the practice to assist as needed.

Qualifications

• High School Diploma or equivalent Required.
• Bachelor's Degree Preferred.
• Three (3) years of direct staff supervisory experience, preferably in a customer-service or healthcare field Required.
• A minimum of three (3) years of relevant healthcare experience Preferred.
• Experience utilizing an electronic health record system Preferred.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.