Salesforce CRM Analytics Senior Developer

We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. You'll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

We are seeking a highly skilled Salesforce CRM Analytics Tech Lead to oversee the design, development, and implementation of Salesforce CRM Analytics (CRMA and FKA Einstein Analytics) solutions. The ideal candidate will have deep expertise in Salesforce CRM, particularly in analytics and reporting, and will lead data-driven decision-making for the Salesforce ecosystem. This role requires a combination of technical proficiency, tech lead experience, and strong communication skills to work effectively with both technical and non-technical stakeholders. The CRMA tech lead has a keen interest in leveraging the latest features of the Salesforce CRMA+ platform, such as dynamic dashboards, and built-in AI.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Technical Lead

• Lead the design and architecture of Salesforce CRM Analytics solutions, ensuring they meet the business requirements and are scalable for future needs.
• Establish and enforce best practices for analytics development, data integration, and governance within the Salesforce ecosystem.
• Stay up-to-date with Salesforce releases and innovations, incorporating new features and functionalities into the analytics strategy.

Analytics Strategy and Execution

• Work closely with business stakeholders to understand their reporting and analytics needs, translating these into technical requirements.

• Develop and oversee the development of dashboards, reports, and data models using Salesforce CRM Analytics (formerly Einstein Analytics).
• Responsible for triaging and troubleshooting issues reported by users and other technical team members.
• Lead the integration of Salesforce data with external data sources, ensuring accurate and comprehensive data for analytics.
• Implement and maintain data governance policies to ensure data quality, consistency, and security across analytics solutions.

Team Management and Collaboration

• Work within a team of Salesforce developers, data analysts, and administrators, providing guidance and support in day-to-day analytics activities.
• Collaborate with IT, business intelligence, and other teams to ensure seamless integration and alignment of analytics initiatives with broader business goals.
• Provide training and mentorship to team members and business users on Salesforce analytics tools and best practices.

Project Management

• Work with product owner, business analysts, UI/UX designers, business stakeholders and colleagues on the planning and execution of analytics projects, timeline management, and risk mitigation.
• Act as the primary point of contact for analytics-related projects, regularly updating stakeholders on progress, challenges, and outcomes.
• Ensure the quality and accuracy of deliverables by conducting thorough testing and validation of analytics solutions.
• Plan and execute deployments using enterprise best practices.

Performance Monitoring and Optimization

• Monitor the performance of analytics solutions, identifying and addressing any issues or bottlenecks to optimize system efficiency.
• Implement continuous improvement processes to enhance the functionality and user experience of Salesforce analytics tools.
• Track and analyze the adoption and usage of analytics tools within the organization, making data-driven decisions to improve engagement and impact.

Compliance and Security

• Ensure that all analytics solutions comply with relevant industry regulations and organizational policies, particularly concerning data privacy and security.
• Oversee the implementation of robust security measures to protect sensitive data within Salesforce CRM Analytics.

Business Impact and ROI

• Demonstrate the value and impact of Salesforce analytics solutions by delivering actionable insights that drive business performance.
• Measure and report on the return on investment (ROI) of analytics initiatives, using metrics such as user adoption, cost savings, and revenue growth.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree from an accredited college/university, or an equivalent combination of education and experience.
• Salesforce trailblazer ranking and/or certifications such as Salesforce Certified Einstein Analytics and Discovery Consultant are a major plus.
• Minimum of 5 years of experience as a Salesforce Developer with a focus on Salesforce CRM Analytics (FKA Einstein Analytics). Following are the key areas of knowledge needed to for this role:

Salesforce Ecosystem

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  • Salesforce CRM: Understanding of core Salesforce functionalities, including Sales Cloud, Service Cloud, Marketing Cloud, and how they integrate with CRM Analytics.
  • Salesforce Administration: Proficiency in Salesforce administration, including user management, security settings, and data management.
  • Apex, Visualforce, and Lightning Components: Knowledge of Salesforce's development tools and frameworks to understand how custom solutions integrate with CRM Analytics.
  
  
  
  
• Release Management: In-depth understanding of enterprise class deployment methodologies with multiple environments supporting a standard software development lifecycle.

CRM Analytics

• Dataflows & Recipes: In-depth understanding of dataflow and recipe creation to extract, transform, load (ETL) data, including write-backs to Salesforce.
• Dashboards & Lenses: Expertise in designing and building interactive dashboards and lenses that provide actionable insights.
• Security & Sharing: Strong grasp of row-level security and how to manage data visibility within dashboards and datasets.
• Einstein Discovery and Predictions: Strong grasp of models for the collection of performance metrics, settings, predictions, and data insights.
• Query Language: Competency in reading and writing Structured Query Language (SQL), Salesforce Analytics Query Language (SAQL) and Salesforce Object Query Language (SOQL).

Data Integration & Management

• Data Modeling: Ability to design effective data models that support robust analytics and reporting.
• Data Integration: Proficiency in integrating external data sources into Salesforce, using tools like Salesforce Connect, APIs, and middleware (e.g., MuleSoft).
• ETL Processes: Experience with ETL tools and processes, especially as they relate to bringing data into CRM Analytics from various sources.

Data Visualization & Reporting

• Best Practices in Data Visualization: Knowledge of best practices for creating intuitive and effective visualizations that drive user adoption and insights.
• KPI & Metrics Definition: Ability to work with stakeholders to define key performance indicators (KPIs) and metrics relevant to the business.
• Advanced Reporting Techniques: Proficiency in advanced reporting techniques, including the use of bindings, SAQL (Salesforce Analytics Query Language), and JSON.

Project Management & Leadership

• Project Management Methodologies: Understanding of Agile, Scrum, or other project management frameworks to effectively lead analytics projects.
• Team Leadership: Experience in leading technical projects and fostering a collaborative team environment.
• Stakeholder Management: Ability to work closely with business stakeholders to gather requirements, present findings, and refine analytics solutions based on feedback.

Business Acumen

• Domain-Specific Knowledge: Familiarity with the specific business domain (e.g., sales, marketing, finance) to contextualize analytics insights.
• Data-Driven Decision Making: Understanding how to translate data insights into strategic business decisions.

COMPETENCIES

• Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.
• Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives.
• Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.
• Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.
• Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market.
• Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.

BFS COMPETENCIES

• Business and Financial Acumen
  
  
  
  • Demonstrates depth of understanding for the P&L and financial analysis
  • Teaches business and financial acumen to others.
  • Understands KPIs and how BFS makes money.
  • Knows the different business segments and how they relate to one another.
  • Understands customer sales and engagement.
  • Demonstrates functional and/or technical expertise.
  • Understands complex issues and demonstrates problem solving skills.
  • Understands how to maximize business results regardless of industry cycle.
  
  
  
  
• Results Driven
  
  
  
  • Holds self and others accountable.
  • Communicates and sets clear goals with plans to deliver.
  • Manages competing priorities effectively.
  • Demonstrates appropriate urgency.
  • Drives to exceed expectations in alignment with our BFS SPICE values.
  • Embraces and follows best practices.
  • Demonstrates self-starter, can-do attitude.
  
  
  
  
• Strategic Thinking and Decision Making
  
  
  
  • Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.
  • Demonstrates willingness and courage to make tough decisions in a timely manner.
  • Balances short-and-long term priorities
  • Demonstrates proactive versus reactive thinking.
  • Asks questions to identify root cause and analyze situations more accurately.
  
  
  
  
• Servant Leadership
  
  
  
  • Demonstrates humility by putting others first.
  • Builds trust-based relationships.
  • Leads by example with kindness and respect.
  • Collaborates well across all areas of the business.
  • Advocates for others
  • Actively listens to understand the meaning and intent of what the other person is communicating.
  • Demonstrates authenticity and encourages others to do the same.
  
  
  
  
• Emotional Intelligence
  
  
  
  • Demonstrates situational awareness - knows when and how to adjust leadership style in different situations.
  • Demonstrates self-awareness - understands strengths and weaknesses.
  • Demonstrates empathy - puts themselves in other's shoes.
  • Assumes positive intent.
  
  
  
  
• Develops and Leads Others
  
  
  
  • Drives alignment through clear communication of vision, goals, and expectations.
  • Invests time on a regular basis in performance feedback and developmental conversations.
  • Fosters a respectful and inclusive environment.
  • Empowers, motivates, and inspires others.
  • Coaches and mentor others for their development.
  • Guides and persuades others to deliver positive outcomes.
  
  
  
  
• Growth Mindset
  
  
  
  • Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.
  • Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.
  • Thinks like an owner with an entrepreneurial spirit.
  • Demonstrates and encourages intellectual curiosity.
  • Continuous learner; seeks opportunities and knowledge for personal and professional growth.
  • Sees possibilities over problems - actively seeks solutions.
  
  
  
  
• Innovation
  
  
  
  • Encourages out-of-the box thinking to create new ways of doing things.
  • Continuously seeks to improve and simplify pain points in the business.
  • Anticipates, embraces, and leads change.
  • Develops and executes breakthrough strategies.
  
  
  
  
• Integrity
  
  
  
  • Does the right thing even under challenging circumstances?
  • Communicates with honesty.
  • Consistently treats others fairly and equitably.
  • Demonstrates reliability and does what they say they will do.
  • Conducts tough conversations and delivers difficult messages with kindness and respect.
  
  
  
  

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds.
• Occasional travel may be required.

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Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.

In addition to the base wage listed, this position is also eligible to earn an annual bonus subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the bonus varies based on overall company success, thresholds met and other terms and conditions of the Company's active bonus policy for the respective year.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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Pay Range: $97,275- 162,125