Service Desk Analyst - Chadds Ford, PA

Overall Responsibility: Responsible for network technical support, customer service, user support, software and hardware maintenance, toward the goal of maximizing the use of information technology in support of Company objectives.

Essential Functions:

• Installs and maintains PC's, printers, and various IT hardware and software.
• Provides helpdesk support for hardware/software and network-related issues.
• Manage network user access permissions.
• Researches and resolves user-related issues.
• Accesses and maintains help desk ticketing system to log trouble tickets and resolution of same.
• Keeps knowledge of IT technology current.

Secondary Functions:

• Related duties as assigned

Needed Skills:

• Intermediate knowledge of Windows 10/11 Professional, Windows Server 2016/19/22, mobile devices, and other tech products.
• Proven experience as a help desk technician or other customer support role.
• Administrative experience with Windows Servers, Active Directory, DNS, DHCP, group policy, Windows Security, TCP/IP, switches, routers, and firewalls.
• Experience with ManageEngine support modules.
• Ability to quickly master new software.
• Excellent verbal, written, and interpersonal communication skills with the ability to communicate well to team members, management, and clients who are at different business and technical knowledge levels.
• Ability to take direction.
• Ability to multi-task.
• Ability to prioritize tasks.
• Ability to create and maintain productive relationships with employees, clients, and vendors.
• Ability to sit and stand for extended periods of time.
• Ability to lift and move equipment as necessary.

Education/Experience Minimum:

• Education or experience equivalent to an Associates' Degree in Information Technology, and/or 2-3 years of related experience, working in a group environment to maintain small to medium-sized networks.
• IT certifications (CompTIA, A+, Network+) or equivalent, is a plus.
• Ability to drive and maintain a safe driving record.
• Valid state driver's license (any in US).
• In possession of appropriate paperwork to gain and maintain employment in the US.

Equipment, Physical Activity, Physical, Visual Acuity Requirements: See attached ADA Job Requirement Supplemental Checklist

Work Environment Descriptions: See attached ADA job Requirement Supplemental Checklist