Service Planner

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Join us on our journey for a better tomorrow.

Service Planner

Primary Objective: Ensure ACR Operations and Customer (Internal and External) communications are in sync at all times.

Job Requirements

• Coordinate Emergency Service Calls through Operations and Wynn.

• Primary communicator between operations and customer

• Manage field work orders to include time reporting for technicians

• Quality

• Maintain ACR quality standards and promote as a way of life

• Ensure external communication with customers is presented in a professional manner at all times.

• Ensure housekeeping standards are established in the office and maintained at all times.

Efficiency

• Use Scheduling of People, Materials, and Equipment for Optimum Efficiency

• Utilize the systems to ensure technicians are scheduled and routed in an efficient and safe manner.

Management

• Advocate for compliance with Safety and Quality

• Promote teamwork, dedication, and set the example.

• Understand that employees are human and have problems, but also understand their problems cannot affect their job performance.

• Schedule rental start-ups and preventative maintenance visits with both the customer and ACR resources.

• Order/pick parts as required for the job

• Order materials through the purchasing request system.

• Verify materials Match BOM and ensure all materials meet quality standards

• Schedule manpower and communicate schedule prior to each week to employees and service manager

• Periodic check in on long term jobs to ensure work being done meets our standards and customer is satisfied with the job

• Ensure Service Techs are completing all required paperwork, service reports, start-up reports, customer training logs, etc.

• Assist service manager with ensuring all work hours are logged each week for all field technicians.

• Keep the system up to date and ensure all work orders are properly entered, scheduled, and completed, with all necessary paperwork.

• Emergency Calls:

• Field emergency call from the customer and gather information required to set up the job

• Create a work order and assign technician to the job.

• Compile information required to properly invoice the job, with the Service Manager.

Experience Requirements

Minimum three years strong customer service or management experience.

Knowledge

• Excellent computer skills and typing proficiency is required.
• Technical/mechanical background related to steam and hot water systems.
• Strong sales and people skills, customer service, safety awareness, and supervisory management skills.

Educational requirements

Associate degree or equivalent technical training. Bachelor's Degree preferred.

Personality requirements

Competency is more than ever a combination of knowledge, experience, and attitude.

Key behaviors of our candidate are:

• A customer centric individual who understands customers' needs and seeks to fulfill or exceed expectations
• A team player and natural diplomat who interacts and unites team members, customers, all stakeholders.
• A methodic and structured achiever who can plan, organize, prioritize, assess, adapt, and deliver to promise.
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency.
• An innovative "there is always a better way" person with a positive, flexible, and responsive mindset who embraces and promotes the digital transformation (regardless of age)
• Open-minded with a global mindset, curious to understand and learn new perspectives.

Knowledge

• Excellent computer skills/typing proficiency is required.
• Technical/mechanical background related to steam and hot water systems.
• Strong sales and people skills, customer service, safety awareness, and supervisory management skills.

Educational requirements

Bachelor's Degree preferred, or = combination education & experience.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.